Resort Call Center Representative - Part Time

1 Month ago • All levels • Administrative

Job Summary

Job Description

The Hong Kong Disney Resort seeks a Part-Time Resort Call Center Representative to provide exceptional guest service via phone. Responsibilities include handling a high volume of calls, assisting guests with various inquiries, providing one-stop service solutions, and efficiently operating call center systems. Success requires fluency in Cantonese, English, and Putonghua, the ability to maintain guest privacy, and effective performance in a fast-paced environment. Teamwork, initiative, and responsibility are key. Preferred qualifications include experience in hospitality, tourism, or customer service, tertiary education in a related field, and computer skills (MS Office). The role requires shift work, including weekends and holidays.
Must have:
  • Fluent in Cantonese, English, Putonghua
  • Excellent guest service skills
  • Efficient call handling
  • Professional image and discretion
  • Teamwork and responsibility
Good to have:
  • Hospitality/Tourism experience
  • Tertiary education (Hospitality/Tourism)
  • Computer skills (MS Office)

Job Details

Job Summary:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities:

  • Handle high volume of phone calls, which may be called for different purposes, from our Guest
  • Provide one-stop excellent Guest services promptly
  • Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

  • Ability to speak fluent Cantonese, English, and Putonghua. (Non-Chinese speaking candidates are welcome!)
  • Ability to reflect a professional image while maintaining Guest privacy
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Good team player, self-initiative and strong sense of responsibility

Preferred Qualifications:

  • Preferably with previous work experience in Hotel, customer services, or tourism industry
  • Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
  • Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
#LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Keyword: hotelexp,hkdlaug,bazaarjob

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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