Senior Community Manager

We believe great games can't exist without a driven team and passionate community working together in unison. As a Senior Community Manager at KingsIsle, you will spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.  

• 5+ years' experience managing online video game communities professionally (bonus points for live service game experience!)    

• You’re able to communicate efficiently and professionally in fast-paced situations 

• You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems 

• You love to flex your creative muscles and are “in the know” when it comes to current trends 

• You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube  

• You know social media platforms like the back of your hand and understand what makes them tick  

• You love data and making new discoveries about the things you work on 

• You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it 

• You have excellent Microsoft Office proficiency  

• You have strong written and verbal communication skills 

Responsibilities

• Being the public face of Kingsisle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated.  

• Taking ownership of the community roadmap and using it to plan critical community beats throughout the year.  

• Working with our Associate Community Manager to run community activations and providing feedback as needed.  

• Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals.  

• Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness.  

• Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters.  

• Managing our content creator initiatives and maintaining good relationships with our key content creators.  

• Running livestreams in coordination with the Marketing and Design teams.  

• Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns. 

• This position has the potential to shift into a people manager down the road should we see good results and effective leadership skills 

• Unlimited PTO 

• Medical, dental, and vision care 

• 401K with employer match 

• Lifestyle benefits program 

• Employee learning program 

• Refreshments and snacks