Senior Help Desk IT Technician | Technicien·ne au service TI sénior·e
About the job
In this role you will :
- Respond to user inquiries and provide technical support via teams, email, or in-person;
- Diagnose and resolve hardware, software, and network issues;
- Install, configure, and maintain computer systems and applications;
- Assist with the setup and deployment of new equipment;
- Maintain accurate records of issues and resolutions using a ticketing system;
- Provide training and guidance to users on software and hardware usage;
- Ensure timely follow-up and closure of all support requests;
- Stay updated with the latest technology trends and best practices;
- Ensures that global IT Security Policies are followed & maintained;
- Exceptionally available to work outside regular business hours (emergency and maintenance work).
What we're looking for :
- College Diploma in Computer technology or equivalent;
- 8 to 10 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment;
- Strong knowledge of Windows and Mac operating systems;
- Excellent problem-solving and communication skills;
- Strong organizational skills and attention to detail;
- Ability to work independently and customer-oriented with a focus on providing exceptional service;
- Bilingual English / French, spoken and written.
About The Company
Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 50 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects, including the highly anticipated base building and raiding title Meet Your Maker™. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.
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