Senior Revenue Operations Manager (m/f/d, hybrid in Berlin)

Company Description

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jameda is Germany's largest digital health portal. Millions of patients use our platform every month to find suitable doctors, book appointments, and get transparent information. Our goal is to make access to healthcare as easy as possible, for patients as well as for medical professionals.

With Noa Notes, we are taking a decisive step towards digitally relieving the daily routine of medical practices. Noa Notes is an AI-powered tool for automated documentation of doctor-patient conversations. During consultations, the technology automatically creates structured conversation notes, precisely, securely, and in real-time. This leaves doctors more time for what matters most: direct interaction with their patients. The solution can be flexibly integrated into existing practice workflows, saving time and significantly reducing administrative effort.

As part of the Docplanner Group, we are jointly driving the digitalization of healthcare with international teams, offering smart, practical solutions that noticeably improve everyday life.

Job Description

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As Senior Revenue Operations Manager, you will be responsible for building, developing, and operating our CRM and analytics infrastructure. The goal is to ensure a scalable and efficient GTM setup that provides the basis for strategic decisions through clean processes, clear data, and sound analyses.

In this role, you will report to Grietje, jameda Head of Revenue Operations.

A. CRM Management & Workflow Design

• Building and maintaining complex workflow logics in HubSpot (Lead Management, Deal Processes, Automations, Notifications etc.)
• Administration of HubSpot (User Management, Permissions, Property and Object Management)
• Optional: Integration and coordination of Salesforce
• Implementation and further development of an account-centric sales model including lead scoring logic and account routing
• Definition and implementation of lead distribution and escalation logics

B. CRM Analytics & Reporting

• Building and maintaining a self-service analytics suite for all management levels and revenue teams (HubSpot Dashboards, Google Sheet, Excel)
• Definition and calculation of KPIs for Revenue Performance, Sales Funnel, Lead Scoring, Account Health etc.
• Regular derivation of recommendations for action based on analyses in close coordination with Senior Leadership

C. Commission Models & Sales Incentives

• Development and implementation of commission logics
• Maintenance of commissions dashboards and billing bases

D. Tech Stack Management & Integrations

• Management of system integrations (HubSpot, Salesforce, Talkdesk, Demodesk etc.)
• Individual data integrations with tools like Zapier, Make etc
• Collaboration with Tech/Engineering on complex integrations or tool migrations
• Contact person for tool admin topics and interface management

E. Data Quality Management

• Systematic improvement of data quality through targeted clean-ups and introduction of validation rules
• Implementation of Data Quality Dashboards and monitoring routines
• Close collaboration with Data Quality Manager and Patient Care

Expected Results (6–12 Months)

• Fully set up and maintained CRM infrastructure with clearly defined workflows and lead routing logics
• Self-service reporting suite with >90% adoption across all revenue teams
• Significant reduction of critical data quality issues
• Monthly executive briefings with recommendations for action on revenue performance and efficiency potentials
• Clean billing bases for commission payouts

Interfaces

Sales, Marketing, CS Leadership | Global Sales & CS & Marketing | Local Finance & Controlling | BizDev | PX (HR) | Tech/Engineering

Qualifications

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What you already bring

• Completed degree in Business Administration, Computer Science, Business Informatics or comparable education
• 5+ years of experience in RevOps, CRM Management or comparable areas
• In-depth experience with HubSpot CRM (including admin-level) and ideally Salesforce
• Very good knowledge of SQL and Power BI
• Experience in building and managing lead routing and scoring logics
• Strong systems thinking, hands-on mentality, and structured work approach
• Ability to communicate complex matters simply (German & English)

Bonus points are also given for:

• Practical experience with Talkdesk, Demodesk and other integrations
• Experience with Data Engineering Tools like dbt
• Industry knowledge in SaaS, marketplace or healthcare environment
• Experience with Revenue Operations/Commission logics

Soft Skills

• Think like an owner: Self-responsibility, prioritization based on business impact
• Keep it simple, keep it lean: Focus on scalable, low-maintenance solutions
• Radical honesty with appreciative communication

Success Measurement (KPIs)

• CRM and Workflow Adoption
• Time-to-Insight / Time-to-Action
• Data Quality Index (error rate, deviations)
• Stakeholder Satisfaction
• Forecast and Reporting Accuracy

Additional Information

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• Language: German at native speaker level or at least C1 required, as well as confident communication in English
• Start Date: Immediately or by arrangement
• Rough outline of our Hiring Process (subject to change):
• Interview with your manager Grietje, jameda Head of Revenue Operations
• Second interview with stakeholder/peer
• Business Case (incl. a few days for preparation and presentation with Grietje and a stakeholder/peer)
• Final interview with Constanze, jameda CEO
• References and Offer :)

This role description serves as a framework. Depending on the company phase, responsibilities may be adjusted or expanded.

We look forward to hearing from you!