Senior User Researcher

Description

• Conduct usability testing to discover problems with UI and systems interactions, gauge user sentiment, review the presentation and interaction of game systems by employing various methods like prototype testing, 1:1 interviews, focus groups etc.
• Interact with and maintain good relationships with a variety of stakeholders to plan user research tests, understand and advise on the focus of tests.
• Help in supporting internal development studios to build and maintain a successful relationship with SOE Product Development.
• Align with game development teams to define actionable next steps from UX research.
• Provide creative and executional UX guidance to help improve product quality and innovation.
• Partner across organizational and Global teams with a variety of disciplines (analysts, designers, product owners, market researchers, producers, etc.) to generate feedback which deeply impact the trajectory of their product work.
• Effectively communicate UXR results to multiple levels of the organization in creative ways that drive impact.
• Create evolving UXR approaches to inform the development of new experiences.
• Travel to our other Development Studios and UK Publishing office as required.
• Maintenance of the Lab setup, tech checks and rehearsals.
• Documenting SEGA’s Best Practices and processes for UI/UX.
• Any other research related tasks according to business needs.

• 3+ years of experience within a User Research role, ideally within the video game industry.
• Minimum BSc degree in HCI, Human Factors, Ergonomics, Psychology, UX Design, or any other relevant training or experience.
• Relevant training and/or certifications as a UX Researcher.
• Extensive knowledge and a broad range of skills in research design and qualitative and quantitative methods applied in a business environment. Some familiarity with HTML, SQL and R/Python is required.
• Great relationship building, collaboration, communication and problem-solving skills.
• Proven ability to work on multiple titles at any given time.
• Great stakeholder management and project management skills.
• High attention to detail.
• Experience working with Designers and Programmers to improve the usability of products and other features.
• Effective communication skills (verbal and written) across all levels and organizations.
• Highly collaborative, team-minded person who consistently drives toward better outcomes for the business and the game development teams.
• Ability to quickly and effectively share UX research results.
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration.
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.

• Highly collaborative, team-minded person who consistently drives toward better outcomes for the business and the team.
• Fluency in Japanese is advantageous.
• A strong desire for creative problem-solving with a positive attitude.
• Knowledge of franchise development and long-term planning.
• Passionate about video games and possesses a knowledge of competitor products within the industry.