ServiceNow Lead Developer

About the Role:

The ServiceNow Lead Developer is responsible for supporting and maintaining the core configuration of the ServiceNow platform, as well as the applications and workflows within IT Service Management (ITSM), HR Service Delivery (HRSD), Hardware Asset Management (HAM), and IT Operations Management (ITOM).

This role will collaborate with other members of the platform team to achieve quality and consistency. This role is expected to participate in code and design reviews, and provide feedback for optimization. The Lead Developer will provide technical guidance and mentorship to other members of the development team.

Job Responsibilities:

• Help drive efficiency that sets Morningstar at the optimal level operational effectiveness to support our future growth.
• Participate in the development of business requirements ensuring a thorough understanding of business needs and processes.
• Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects.
• Support and provides guidance into the ServiceNow integration strategy and data sharing across other Morningstar applications.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Participate in the development of business requirements ensuring a thorough understanding of business needs and processes.
• Communicate complex problems into easily understood requirements and provide solutions.
• Ensures that documented development policies, procedures and best practices are followed.
• Develop and maintain Forms, Views, Workspaces, and Flows.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
• Support the administration and maintenance the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access.
• Maintain and ensure the proper usage of Morningstar’s various ServiceNow instances and update sets between them.

Qualifications:

• At least 5 years of development experience within ServiceNow. Experience with ITSM, HRSD, ITOM, HAM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus.
• At least 4 years of experience integrating ServiceNow with other systems via APIs and Integration Hub.
• At least 4 years of experience with Flow Designer.
• Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules.
• Knowledge of business analysis processes and concepts.
• Experience with Agile development processes and methodologies.
• Experience working in a global setting.
• Experience working with implementation partners and managed service providers.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Knowledge, Skills, Abilities, and Behavior Required:

• Ability to successfully lead a team and drive the success of ServiceNow initiatives.
• Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
• Excellent communication skills (both written and verbal)
• Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint.
• Focus on quality and attention to detail.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.