Solutions Analyst

undefined ago • 2 Years +

Job Summary

Job Description

SS&C Eze is seeking a Solutions Analyst to join their Client Solutions team in Boston, MA, with a hybrid work model. This role is ideal for individuals interested in technology and financial markets. The analyst will be the initial point of contact for hedge fund and asset management clients, providing product support and real-time solutions. The position involves managing diverse operational responsibilities, troubleshooting client requests, and developing relationships with various financial teams. Comprehensive training and career advancement opportunities are provided.
Must have:
  • Manage diverse operational and product support responsibilities
  • Interact with clients on product inquiries
  • Assess, troubleshoot, and manage client requests
  • Provide real-time solutions to clients
  • Act as an escalation point for client counterparties and internal teams
  • Develop understanding of financial technology and investment products
  • Gain hands-on client experience with Portfolio Managers, Traders, Operations, and Technology teams
  • Bachelor’s Degree and 2 years of relevant experience in customer service or technology
  • Strong client facing skills
  • Excellent verbal and written communications
  • Superior problem-solving and analysis skills
  • Desire to build client relationships
  • Ability to take initiative and handle increasing responsibility
Perks:
  • Hybrid Work Model
  • Business Casual Dress Code (including jeans)
  • 401k Matching Program
  • Professional Development Reimbursement
  • Flexible Personal/Vacation Time Off
  • Sick Leave
  • Paid Holidays
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee Assistance Program
  • Parental Leave
  • Commitment to Celebrating Diversity
  • Hands-On, Team-Customized Training (including SS&C University)
  • Discounts on fitness clubs, travel and more!
  • Tuition reimbursement plan

Job Details

Job Description

Solutions Analyst

Location: Boston, MA | Hybrid

Get To Know The Team:

SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We’re in search of someone with interest in technology and the financial markets to join our team as an Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

  • Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems
  • Interacting with clients throughout the day on product inquires
  • Assessing, troubleshooting, and managing client requests while providing real-time solutions
  • Acting as an escalation for client counterparties and internal teams for appropriate issue resolution
  • Develop an understanding of financial technology and how our investment products play a critical role in the market place
  • Immersive product and industry training that lays the foundation for technical and capital markets knowledge
  • Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners
  • Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales

What You Will Bring:

  • Bachelor’s Degree and 2 years of relevant experience in customer service and/or technology field
  • Strong client facing skills demonstrated in excellent verbal and written communications
  • Superior problem-solving and analysis skills
  • Desire to work directly with clients building relationships
  • Ability to take initiative and handle increasing responsibility and autonomy over time

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers

#LI-Eze

#LI-Hybrid

#LI-MG2

#CA-MG

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Similar Jobs

paypal - Talent Researcher

paypal

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
ByteDance - Research Scientist for Generative AI, Multimodal and LLM

ByteDance

San Jose, California, United States (On-Site)
9 Months ago
scaleai - Strategic Account Executive - Generative AI

scaleai

Seattle, Washington, United States (On-Site)
10 Months ago
paypal - Solution Engineer

paypal

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
Cirrus Logic - Customer Program Manager - PC

Cirrus Logic

Edinburgh, Scotland, United Kingdom (Hybrid)
10 Months ago
Level AI - Enterprise Account Executive  (Remote, US)

Level AI

United States (Remote)
10 Months ago
progress - Junior Sales Representative

progress

Sofia, Sofia City Province, Bulgaria (Hybrid)
9 Months ago
Hitachi - Dynamics CE Consultant (remote*/Brazil-based)

Hitachi

São Paulo, State Of São Paulo, Brazil (Remote)
9 Months ago
Trellix - Enterprise Account Manager

Trellix

United Kingdom (Remote)
10 Months ago
Rocket - Senior Account Executive

Rocket

(Remote)
6 Years ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Playtika - Senior Data/AI SRE Engineer

Playtika

Ukraine (On-Site)
9 Months ago
Axinous - Assistant Manager, FP&A

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (Hybrid)
9 Months ago
Dream Game Studios - Senior Character Animator

Dream Game Studios

Pune, Maharashtra, India (On-Site)
10 Months ago
Inkers Technology - 3D Data Processing Engineer

Inkers Technology

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Hedra - Backend Engineer

Hedra

San Francisco, California, United States (On-Site)
10 Months ago
Videojet Technologies - Senior Software Engineer

Videojet Technologies

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
Rockstar Games - Casting Assistant

Rockstar Games

Los Angeles, California, United States (On-Site)
9 Months ago
Salesforce - New Logo Account Executive - Mulesoft

Salesforce

Johannesburg, Gauteng, South Africa (On-Site)
10 Months ago
ByteDance - Research Scientist, Foundation Model, Speech Understanding

ByteDance

San Jose, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boston, Massachusetts, United States

Netflix - Engineering Manager, Delivery Engineering

Netflix

Los Gatos, California, United States (On-Site)
9 Months ago
Meta - Recruiting Manager

Meta

Austin, Texas, United States (On-Site)
9 Months ago
Google - Technical Lead Software Engineer, Cloud Interconnect Networking

Google

Raleigh, North Carolina, United States (On-Site)
9 Months ago
ByteDance - Senior Software Engineer, Multi Cloud CDN - San Jose / Seattle / Boston

ByteDance

Seattle, Washington, United States (On-Site)
9 Months ago
Sitetracker - Instructional Designer

Sitetracker

Montclair, New Jersey, United States (Remote)
9 Months ago
PlayStation Global - Senior Manager, Benefits (Americas)

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
10 Months ago
The Walt Disney Company - Resort Sales Associate, Disney Central (Tampa, FL) - Full Time

The Walt Disney Company

Tampa, Florida, United States (On-Site)
9 Months ago
Nintendo - Tools Engineer (Retro Studios)

Nintendo

Austin, Texas, United States (On-Site)
11 Months ago
Google - Senior Technical Program Manager I, Google Cloud Platforms

Google

Kirkland, Washington, United States (On-Site)
9 Months ago
Trek - Service Advisor

Trek

Boulder, Colorado, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

ByteDance - Partner Sales Manager - Lark - Malaysia

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Google - Deal Strategist

Google

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
Cision - Analyst - Rapid Intelligence - GERMAN speaking - Part Time

Cision

United Kingdom (Remote)
10 Months ago
Trendyol - Operasyon Yöneticisi (Çayırova)

Trendyol

İzmit, Kocaeli, Türkiye (On-Site)
9 Months ago
Google - Artificial Intelligence Sales Specialist III, Google Cloud

Google

San Francisco, California, United States (On-Site)
9 Months ago
leadventure - Systems Analyst - Salesforce

leadventure

Lake Oswego, Oregon, United States (Remote)
9 Months ago
Hitachi - Dynamics CE Consultant (remote*/Argentina-based)

Hitachi

Buenos Aires, Buenos Aires, Argentina (Remote)
9 Months ago
Salesforce - Regional Vice President - West

Salesforce

San Francisco, California, United States (On-Site)
10 Months ago
ByteDance - Global Partnership & Ecosystem Manager - Byteplus

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
9 Months ago
Entrata - Account Manager

Entrata

Lehi, Utah, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Dallas, Texas, United States (Hybrid)

Boston, Massachusetts, United States (Hybrid)

Kansas City, Missouri, United States (Hybrid)

Mumbai, Maharashtra, India (Hybrid)

London, England, United Kingdom (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

New York, United States (Hybrid)

Hyderabad, Telangana, India (On-Site)

Arizona, United States (Remote)

View All Jobs

Get notified when new jobs are added by SSC Technologies

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug