Solutions Consultant, Solutions Engineering

Our Strategic and High Potential Accounts represent the most vital customers for Sinch, contributing significantly to our revenue and providing the greatest opportunities for organic business growth through our engagement, commitment, and the quality of service offered. To continue building the VIP team serving these customers, we are hiring a Solution Consultant, in the Solutions Engineering group. Reporting into the Head of non-BAU Solutions, the Solutions Consultant is responsible for interfacing directly with all our most important clients, present Sinch solutions to customer opportunities and to form and track customers’ requirements as a basis for input to Sinch Product Management. As a Solutions Consultant, you are a product expert. You are a business-minded engineer that will consult with customers before and after they have purchased your product to clarify their needs and demonstrate the solutions your technology can offer.

Working alongside and supporting the individual Account Teams, the Solutions Consultant will act as the communication and translation ‘bridge’ between customer requirements and solution delivery for all our products. The aim is to improve accuracy in the overall Sinch understanding of what the customer opportunities entail and deliver improved quality and speed to the client. Where possible you will steer the requirements away from ‘bespoke’ development and into features and functionality already available or ones the wider client base will benefit from.

The position mandates at least 5 years of experience in a related role, preferably within a major tech company. You should have substantial experience collaborating directly with large clients; experience in a similar industry is advantageous but not mandatory. You will swiftly acquire an extensive understanding of Sinch products and will be able to conduct technical meetings autonomously. As a member of a broader virtual team, you will play a key role in ensuring that client requirements align with our existing offerings, as well as influencing product development when necessary. We seek a self-motivated individual who requires minimal supervision and is accustomed to thriving in a fast-paced, rapidly changing environment. You will also be part of the customer-facing team, dedicated to providing exemplary service and fostering high levels of customer satisfaction. BA/BS degree or equivalent practical experience 

Responsibilities

• Lead and perform needs assessments and gather requirements.

• Collaborate with the Account Teams to provide expertise in technical, product, and market areas.

• Serve as the 'trusted advisor' for Sinch's current and upcoming solutions within accounts, while identifying and fostering business development opportunities for Sinch in partnership with the Account Teams.

• Internally coordinate with the relevant Product Managers and Development teams to ensure requirements are effectively communicated, understood, prioritized, and fulfilled.

• Build strong client relationships through innovation to ensure we are integral to their operations.

• Collaborate with the Project Manager to ensure that all requirements are documented, approved, and delivered.

• Prioritize to exceed clients' expectations.

• Engage with third parties or vendors as needed.

Our Hiring Process 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! 

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. 
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

The annual starting salary for this position is $120,000 - $150,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 4/07/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.