Senior Manager, Privacy Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

How we LEAD: 

The Senior Manager, Privacy Operations is a principal member of the newly formed Privacy Operations team reporting to UMG’s Enterprise Data Governance Head.  This individual will work with Global Privacy and Data Governance Leadership to develop and oversee the day-to-day Privacy operations and governance processes.  The Senior Manager plays a key role in the deployment and operations of UMG’s new Consent Management Platform, which is being rolled out globally across all of UMG’s Artist Web Sites, Stores and Apps.  The Senior Manager serves as the primary coordinator and collaborator between UMG’s Direct-to-Fan business teams, Global Privacy, Global Data Security and Global Tech on new D2C initiatives, new fan data sources and issue resolution.    

How you’ll CREATE:   

• Work with UMG’s business and Global Privacy teams on day-to-day Privacy matters. Ensure UMG teams are kept informed on Privacy system development, processes.
• Function as Program Manager to ensure development of UMGs Privacy Operations function progresses in a timely manner and meets all business objectives.
• Work with Global Privacy to ensure the correct Privacy Policy is displayed by the Consent Management Platform (CMP) depending on Territory, Purpose etc. as new sites/stores/apps are rolled out or legal disclosure requirements change.  
• Work with Tech as required to ensure Privacy Policies and disclosures are correctly served to fans given technical or formatting requirement specific to an Artist/Territory/Brand site technology. 
• Work with Global Privacy on global execution/coordination of DSAR requests and support provision of records of consent and other relevant records as required by Global Privacy, Legal etc.  
• Maintenance of UMG’s DSAR automations and CMP integrations as UMG’s Global Fan Data and eCommerce platforms are developed. 
• Based on Global Privacy guidance, oversee updates to the CMP with allowable cookies and their category OR works with teams to address risk concerns raised by GP.
• Collaborate with Business Teams, Global Privacy and Tech as new Fan Data and Platforms are onboarded. 
• Guide Business and tech teams at a tactical level to assess, document and, where needed, update CMP on new data, data uses, new platforms, apps etc.

Bring your VIBE:

• Minimum 5 years working in Privacy for global, complex direct-to-consumer organizations.   Data Governance work experience is desirable. 
• Successful Program Management experience is required.  Must have demonstrated the ability to effectively work across functions to meet business goals.
• Excellent verbal and written communication skills are required.
• Must have hands-on experience implementing and operating Enterprise, integrated Consent Management and Governance Platforms such as Transcend.io, OneTrust or similar.
• Must have a track record of successful collaboration across business functions and territories in a very dynamic and fast-paced environment
• Bachelor’s degree required.
• Privacy Certifications (CIPP, CIPM or equivalent) or equivalent work experience is highly desirable.

#LI-remote

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.