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Strategic Account Director

Bavaria, Germany (On-site)

Strategic Account Director

1 Hour ago • 5 Years + • Account Management • Business Development • Undisclosed

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Job Description

As a Strategic Account Director at realworld one, you'll collaborate with key life sciences customers (Pharma or Life Sciences Instruments) to solve critical operational challenges using XR solutions. You'll act as a trusted advisor to senior decision-makers (Directors and VPs), co-developing tailored strategies and overseeing solution implementation. Responsibilities include building strong customer relationships, developing strategic account plans, partnering with internal teams, mentoring junior staff, analyzing customer feedback and market trends to shape company strategy, and consistently exceeding customer expectations. This role requires a deep understanding of the Life Sciences sector and experience in operations or service operations.

Must have:

Advanced degree (MBA or relevant master's)
5+ years post-graduate experience
Life Sciences expertise (Pharma or Instruments)
Exceptional analytical & strategic thinking
Consulting experience (Tier-one preferred)
Strong relationship-building skills

Good to have:

Experience in operations or service operations

As Strategic Account Director at realworld one, you will collaborate with key customers to address crucial challenges in their operations and service organizations through the use ofcutting-edge XR solutions. By acting as a trusted advisor, you will work withsenior decision makers at the Director and VP levels to co-develop strategies tailored to their unique business objectives and oversee the implementation of impactful solutions. Reporting directly to either the VP Pharma or VP Life Sciences Instruments, you will oversee strategic accounts, build lasting partnerships, and deliver measurable value.

Responsibilities

Act as the primary point of contact for senior stakeholders, including Directors and VPs within key customers, building and maintaining trusted relationships that drive long-term collaboration.
Develop and execute comprehensive strategic account plans to identify growth opportunities, drive transformation, and generate value by solving crucial customer challenges, consistently exceeding customer expectations with our XR solutions.
Partner with internal teams—including solution design, production, and implementation—to ensure the successful delivery and implementation of transformative solutions that create measurable impact.
Provide mentorship and guidance to (Senior) Strategic Account Managers, fostering their professional growth and ensuring consistent, high-impact outcomes.
Conduct in-depth analyses of customer feedback and market trends to provide actionable insights that shaperealworld one’s company strategy and product roadmap, enabling continuous innovation and value creation.

Qualifications

Advanced degree, preferably an MBA or a master’s degree in a relevant field.
5+ years of post-graduate work experience, with a demonstrated history of professional achievement and business impact.
Experience in the consulting industry, preferably at a tier-one consulting firm
Exceptional analytical and strategic thinking skills, with a proven ability to oversee and deliver complex projects to successful outcomes.
Deep expertise in the Life Sciences sector, with a focus on Pharmaceuticals or Life Sciences Instruments/Tools; experience in operations or service operations is a significant advantage.
A growth-oriented mindset with a strong drive for continuous learning and improvement.

About realworld one

realworld one’s mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.

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About The Company

realworld one

11 Active Jobs

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).