Technical Product Owner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

At Amex GBT, you will play an important role in delivering technology to the Traveller Care team of American Express Global Business Travel. We are at the forefront of technology developments and build cutting-edge applications based on Generative Artificial Intelligence. As we further expand our activities, we have a position open for a Technical Product Owner.

What You’ll Do on a Typical Day

• We expect you to manage the entire product lifecycle, so you must possess a combination of technical and business understanding.
• You will work with a team of experts in the business travel and call center technology field, delivering the highest level of technology & service to our colleagues and travelers.
• Fully own the strategy, planning, and development of one of our projects.
• Work with senior management locally and internationally on product strategy and development
• Collaborate with UI/UX designers on application features
• Write simple but comprehensive product specifications
• Passionate about user experience

What We’re Looking For

• Excellent in English, both written and oral form
• Programming, database, or IT technical design background. You must have real-world technical experience.
• Experience with Salesforce is an advantage, although it is not crucial
• Experience in communicating with all relevant parties through usual mechanisms like release notes, external-facing product documentation, developer work tickets, and internal product documentation.
• 1-2 years of experience as a product owner
• Experience in customer support technologies is helpful
• Familiarity with Agile/Scrum/Kanban methodologies
• Solid understanding and experience using metrics to improve a product.
• Solid grasp of UX principles and how to apply them individually and in collaboration with a designer
• In this role, you communicate with teams worldwide. Therefore, you are required to have good communication, leadership, and problem-solving skills.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!