Technical Services Manager

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Grosvenor Casinos is on a journey to become the UKs most loved casinos. We are industry leaders, who have a passion for slots, and we are striving to provide best-in-class service for all our customers.

As a Technical Services Manager, you will be the primary lead to coordinate and manage projects within the electronic gaming operation including product moves and installations. A highly organised, focused team leader who will support the gaming teams and venues in the delivery of Grosvenor’s electronic gaming offer. This role works closely with suppliers, support based teams and operations to deliver the electronic product roadmap. You would be responsible for recruiting, training and developing a team of technical specialists, maintaining high standards and adhering to best practices, while ensuring technicians are carrying out their responsibilities to budget and on time.

• Manage the team of field based technical specialists to coordinate the works and projects related to electronic gaming equipment across the estate
• Be the link between suppliers and internal teams providing the necessary level of technical advice and support to ensure projects are delivered on time and in budget
• To be responsible for the estate wide implementation plan so operations have a clear view on dates and times for any works to the venues
• Coordinate and take ownership of projects, developing technical briefs with designers, co-ordinate with suppliers and internal teams to facilitate the successful delivery of projects
• Facilitate regular meetings with operations, internal teams and suppliers to roadmap future projects
• Provide the support to finance to ensure projects are delivered to budget with the costs correctly accounted for and to ensure asset registers are kept up to date
• Look for opportunities to improve the current technical infrastructure to benefit the wider business
• Provide reports to the wider business on the project roadmap

• A high degree of organisational skills and the ability to prioritise
• Ability to work within tight deadlines and challenge both internal and external teams that maintains a customer driven approach
• Ability to work on complex technical projects across multi-site operations
• Demonstrates determination and purpose to deliver and achieve the best results for Grosvenor within target time and cost
• Able to foster and maintain a high degree of trust and cooperation with both internal and external stakeholders
• Understanding of compliance and regulatory requirements of gaming products

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