Technical Solutions Developer, Platform, Storage, Google Cloud

2 Days ago • 2 Years + • DevOps

Job Summary

Job Description

The Google Cloud Platform team helps customers transform and build what's next for their business. As a Technical Solutions Developer, you'll manage customer problems, diagnose issues, and implement new investigation tools. You will develop an understanding of Google's product technology, troubleshoot customer-reported issues, and build diagnostic tools. You'll act as a consultant for internal stakeholders, resolving technical deployment obstacles and improving Google Cloud. Working in a global team, you'll provide 24/7 customer support (including non-standard hours). You'll also understand customer needs and advocate for improvements within product and development teams. This role requires strong troubleshooting and problem-solving skills, along with experience in cloud solutions and networking.
Must have:
  • Bachelor's degree in STEM or equivalent
  • 2+ years coding experience (Java, C++, Python, etc.)
  • 2+ years troubleshooting customer issues
  • Google Cloud Platform expertise
  • Network infrastructure experience
Good to have:
  • Google Cloud Certification
  • Packet capture/analysis experience
  • Load testing and traffic analysis experience
  • Cloud networking solutions experience
  • Knowledge of web technologies (HTTP/HTTPS)
  • Virtual/container networking knowledge

Job Details

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
  • 2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., software, application, operational, process).

Preferred qualifications:

  • Certification in Google Cloud or similar.
  • Experience implementing, administering, and troubleshooting network infrastructure devices.
  • Experience using techniques such as packet-capture/packet-analysis,load testing, and traffic-path analysis to troubleshoot network-latency, packet-loss and performance issues.
  • Experience with any of these cloud solutions (e.g., Open source software communities, Cloud networking solutions, distributed-computing technology, Hybrid/Multi Cloud connectivity etc).
  • Knowledge of fundamental web technologies : HTTP/HTTPS etc.
  • Knowledge of virtual/container networking.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage customer problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of develoers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
  • Understand customer issues and advocate for the needs with cross-functional teams, including product and developing teams, to find ways to improve the product, and drive quality production.

Similar Jobs

Meta - Research Scientist Intern, Smart Glasses in Wearables AI (PhD)

Meta

New York, New York, United States (On-Site)
5 Months ago
Inwave - Backend Developer

Inwave

(On-Site)
2 Months ago
Google - Software Engineering Manager, AICore, Applied ML

Google

Taipei City, Taiwan (On-Site)
2 Weeks ago
Meta - Software Engineering Manager, Infrastructure

Meta

United States (Remote)
2 Weeks ago
sagecor - DevOps Engineer

sagecor

Annapolis Junction, Maryland, United States (Hybrid)
2 Weeks ago
Microsoft - Technical Program Manager - Azure Core - Cloud Buildout Infrastructure & Lifecycle

Microsoft

Bucharest, Bucharest, Romania (On-Site)
1 Week ago
NVIDIA - Senior System Software Engineer

NVIDIA

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Knack Studios - Power Automate Developers

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
10 Months ago
Buckman - Senior Lead Digital Innovation Engineer - Solution Architect

Buckman

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Gaming Innovation Group  - System Administrator

Gaming Innovation Group

Catalonia, Spain (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Staff Software Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Aristocrat Gaming - DevOps Engineer

Aristocrat Gaming

Ohrid, Municipality Of Ohrid, North Macedonia (On-Site)
3 Weeks ago
Rackspace Technology - Principal MLOps Engineer

Rackspace Technology

Toronto, Ontario, Canada (Remote)
1 Month ago
Microsoft - Senior Software Engineer

Microsoft

Redmond, Washington, United States (On-Site)
1 Week ago
Visa - Software Engineer - Backend

Visa

Warsaw, Masovian Voivodeship, Poland (Hybrid)
6 Months ago
Playrix - Lead SDET

Playrix

Portugal (Remote)
6 Months ago
ION - Lead Software Engineer, Italy

ION

Turin, Piedmont, Italy (On-Site)
6 Months ago
Netflix - Full-Stack Engineer (L5)

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Experian - Backend Developer

Experian

Bogotá, Bogota, Colombia (Hybrid)
2 Weeks ago
Luxoft - Senior Java Developer

Luxoft

Pune, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Waterloo, Ontario, Canada

newrick netwok  - Lead Software Engineer

newrick netwok

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Take-Two Interactive - Senior Product Security Engineer

Take-Two Interactive

Toronto, Ontario, Canada (On-Site)
1 Day ago
Scientific Games  - HR Clerk

Scientific Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
Mega Zebra - Human Resource Intern (m/f/d)

Mega Zebra

Montreal, Quebec, Canada (Hybrid)
9 Months ago
Epic Games - Senior Technical Producer

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
Google - Student Researcher, PhD, Winter/Summer 2025

Google

Waterloo, Ontario, Canada (On-Site)
5 Months ago
Epic Games - Senior Designer, Cosmetic Ecosystem

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
Untold Studios - FX Artist

Untold Studios

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Blazesoft - Product Operations Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Google - Program Manager

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
PwC - IN-Manager_D365 Azure Integration Developer_MS Dynamics– Advisory  - Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
Kolibri Games - DevOps Engineer

Kolibri Games

Berlin, Berlin, Germany (Hybrid)
1 Month ago
G5 Games - Monitoring Engineer

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Epic Games - Senior DevOps Programmer

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Tencent - Tencent Cloud - Technical Account Manager (South Korea)

Tencent

Seoul, South Korea (On-Site)
4 Months ago
Netflix - Full Stack Engineer L5 - Cloud Engineering

Netflix

Los Gatos, California, United States (On-Site)
6 Months ago
The Walt Disney Company - Software Engineer II - Databases

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Month ago
Google - Staff Software Engineer, Site Reliability Engineering

Google

Pittsburgh, Pennsylvania, United States (On-Site)
2 Weeks ago
Google - Customer Engineer III, Navy

Google

San Diego, California, United States (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Mountain View, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug