As a Tesla Roadside Support Specialist, you'll provide crucial assistance to customers experiencing vehicle breakdowns. Your responsibilities include diagnosing vehicle issues, performing root cause analysis, collaborating with service centers, representing Tesla's brand, communicating professionally with customers, making informed decisions regarding repairs or towing, and maintaining accurate records in CRM software. You'll be the voice of Tesla, ensuring a positive and memorable customer experience during stressful situations. The role demands strong problem-solving skills, excellent communication (English and German), and the ability to manage multiple tasks effectively in a fast-paced environment. Occasional night shifts and weekend work are required. This position is based in either Amsterdam or Berlin.