Account Executive - Retail and Service+

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. 

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.  

The Account Executive facilitates Microsoft to better serve our SME&C managed clients in the retail industry, helping them realize their potential and drive their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solutions that will address the customer needs, with a strong emphasis on Cloud and AI technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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The position we are recruiting for involves providing Microsoft services to mid-sized and large customers (mainly in the retail industry), helping them realize their potential and contribute to their digital transformation. As an Account Executive, it is essential to build and maintain strong relationships with diverse individuals within the customer's organization and sustain trust. Additionally, it is important to efficiently manage many customers using internal digital tools to increase sales. While deeply engaging with focus accounts, it is also necessary to manage other customers within the territory, collaborate with internal resources and partners, and manage projects from creation to order.

• Responsible for the revenue and customer satisfaction of the assigned territory
• Formulate territory and account strategies, assigning appropriate internal resources and partners to all customers
• Support customers in having a clear strategic vision for digital transformation
• Lead by deeply understanding customer needs and appropriately placing various internal and external members to ensure projects progress smoothly
• Utilize cutting-edge digital tools to plan, forecast, identify sales opportunities, and lead the team in maximizing opportunity creation
• Evaluate sales opportunities and convert them into customer solution-based scenarios
• Maximize upsell and cross-sell transactions by leveraging internal resources and collaborating with partners to provide appropriate solutions aligned with customer business goals and IT initiatives
• Expand through partners by sharing opportunities to provide innovative solutions that drive new business in the market, and deepen learning about key solutions and partners that can solve customer business needs
• Acquire solid knowledge of Microsoft's digital transformation offerings and cloud offerings, utilize training resources to obtain valuable certifications
• Ensure customers adopt our technology and promote the consumption of cloud products