Account Manager

At Aristocrat Interactive, we’re transforming the world of online gaming, iLottery and entertainment.
With five go-to-market segments – Gaming Systems, iLottery, iGaming & Sports, iGaming White-Label, and Content & Aggregation – we are proud to serve the entire online RMG industry in regulated markets.
We inspire players each and every day by providing our partners in casinos, sports, and government with world-class content, full-service iLottery capabilities, and a complete suite of back-end managed solutions.
With a seamless bridge from land to online, we are proud to be your long-term partner throughout your journey in the interactive era.
Join the ride as one of our AM superstars for Content and Aggregation!

What You'll Do

• Client Support:
  Serve as a point of contact for clients, providing ongoing support and addressing inquiries in a timely and professional manner. Maintain regular communication with clients to ensure satisfaction with services/products.
• Project Assistance:
  Assist in coordinating projects and ensuring that timelines, budgets, and quality standards are met. Support in the preparation of project deliverables, reports, and status updates.
• Administrative Tasks:
  Provide administrative support to senior account managers, including scheduling meetings, organizing client presentations, maintaining account records, and tracking project milestones.
• Client Reporting:
  Assist in preparing client reports, presentations, and performance reviews. Help track KPIs and deliverables to ensure all client needs are being met.
• Sales Support:
  Support the sales team by identifying potential upsell or cross-sell opportunities within current accounts. Help with the preparation of proposals and pitches for new business opportunities.
• Problem Resolution:
  Address issues and challenges that may arise with clients, ensuring that issues are resolved promptly and escalating to senior team members when necessary.
• Collaboration:
  Work closely with other departments, including product teams, delivery teams, to ensure smooth delivery of services and align internal resources with client expectations.
• Learning & Development:
  Take initiative in developing an understanding of clients’ industries, business needs, and internal processes. Participate in training and professional development activities to build skills in account management and project execution.

What We're Looking For

• Experience:
  1-2 years of experience in customer service, sales, or account management.
  Experience in iGaming B2B is a plus, but not required.
• Spanish speaker – Native or bilingual proficiency
• Skills & Competencies:
  • Strong communication skills, both written and verbal.
  • Organizational and time-management skills with the ability to juggle multiple tasks.
  • Ability to work effectively under pressure and meet deadlines.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is a plus.
  • Attention to detail and ability to learn quickly.
• Attributes:
  • Strong team player with the ability to work independently.
  • Eager to learn, self-motivated, and proactive.
  • Positive attitude, with a focus on client satisfaction and results.
  • Problem-solving mindset.

Working Conditions:

• Office environment with the possibility of remote work for a month.
• Occasional travel to client locations, iGaming conferences or company is required.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None