Account Strategist, Engage
Job Summary
Job Description
The Account Strategist at Google Customer Solutions (Engage) in Ho Chi Minh City, Vietnam, manages a portfolio of medium-sized businesses. Responsibilities include understanding growth drivers, identifying opportunities, managing risks, and creating achievement plans. Collaboration with the sales team is crucial for executing plans and exceeding goals while providing excellent customer experience. The role requires improving customer relationships, making performance suggestions, conducting outbound calls to establish relationships, generating growth, and identifying key client stakeholders. The ideal candidate will assess and solve client needs through effective questioning, objection handling, and engaged selling, and will also coach junior team members. A Bachelor's degree or equivalent experience and 2 years in digital advertising, consultative sales, or related fields are required.
Must have:
- Bachelor's degree or equivalent experience
- 2+ years in digital advertising/sales
- Client relationship management
- Achieving sales quotas
- Excellent communication skills
- Data analysis & insights
- Problem-solving & objection handling
Good to have:
- Experience in technology
- Account management experience
- Coaching experience
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
Preferred qualifications:
- Experience in technology, account management, and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling and engaged selling.
- Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to manage multiple projects while paying strict attention to detail and working on their own and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged selling.
- Coach junior team members on achieving goals and client engagement.
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