Chinese Community Coordinator

1 Month ago • 2-5 Years • Community Management • $37,000 PA - $48,000 PA

Job Summary

Job Description

The Chinese Community Coordinator at EA will be the key player in engaging with the Chinese-speaking gaming community. Responsibilities include acting as a public face for EA online, interacting daily with gamers, providing support and engaging players on assigned boards. The role requires creating conversation topics, moderating discussions, and providing feedback on in-game and technical issues to internal partners. The coordinator will participate in team meetings, offer insights on contact drivers and process enhancements, and contribute content ideas. This role necessitates excellent customer service, strong communication (written and verbal), and the ability to handle multiple projects in a fast-paced environment. Proficiency in troubleshooting gameplay, technical and account issues across various platforms is essential, as is the ability to de-escalate tense situations. Experience with community platforms and content creation is a plus.
Must have:
  • Fluent in English and Simplified Chinese
  • 2+ years game support experience
  • Excellent customer service skills
  • Strong communication skills
  • Ability to handle multiple projects
Good to have:
  • Experience with community/social platforms
  • Content creation expertise
Perks:
  • Vacation time
  • Sick time
  • Paid parental leave
  • Extended health/dental/vision coverage
  • Life insurance
  • Disability insurance
  • Retirement plan
  • Bonus and equity (potential)

Job Details

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We are looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

The Community Coordinator, working under Community Team Manager, will be the key to realizing our goal of offering support and engagement through community platforms. The ideal candidate will be able to understand the nuances that come with managing communities and engaging players, as well as build on previous experience to help structure and run the Community Support team within Fan Care. Given the nature of the Community team, the Community Coordinator will be part of a team of highly motivated, multi-lingual support staff who are at the forefront of our Fan Care Community program. We are looking for someone who is data-driven, proactive, and passionate.

What a Community Coordinator does at EA

  • Be a public ‘face’ for EA’s Community team online gaming communities, interacting with gamers daily and ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.

  • Work within online gaming communities by interacting with our players, providing support, engagement, creating conversation topics, and moderation as well as feedback to internal partners regarding in game and technical issues, including community sentiment.

  • Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.

  • Be part of a team focused on shaping an engaged and balanced community and helping gamers, leading the frontlines in supporting our customers proactively and in real-time.

  • Align with our internal partners, studios, and development teams to provide the world’s best support for the world’s best games.

  • The next great EA Community Coordinator needs:

  • Fluency in English - verbal and written.

  • Excellent customer service skills.

  • 2+ Years of game support, including gameplay, technical and account troubleshooting for various platforms/devices.

  • Exceptional verbal and written communication skills.

  • Ability to juggle multiple projects, organizational abilities, creative ideas and administrative tasks in a fast-paced environment and deliver on deadlines.

  • Ability to adhere to appropriate matrices, including SLAs and resolution percentages.

  • Soft skills for de-escalating tense situations.

  • Experience with Community or Social platforms is a plus.

  • Expertise in writing, editing and public content creation is a plus.

  • Fluent (written and verbal) in Simplified Chinese.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

BASE SALARY RANGES

  • British Columbia (depending on location e.g. Vancouver vs. Victoria)

    • $48,600 - $63,200 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Similar Jobs

Minecast - Enterprise New Business Account Executive

Minecast

Hilversum, North Holland, Netherlands (On-Site)
19 Hours ago
Minecast - Enterprise Channel Account Manager

Minecast

Australia (On-Site)
19 Hours ago
Warner Bros Games - Senior Software Engineer - LIVE Team

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Warner Bros Games - Software Engineer II - C++

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
4 Weeks ago
Hutch - Lead Game Designer

Hutch

London, England, United Kingdom (Hybrid)
1 Month ago
Pattern® - Senior Ecommerce Manager

Pattern®

Lehi, Utah, United States (Hybrid)
7 Months ago
CoolGames - Internship Community Manager

CoolGames

North Holland, Netherlands (On-Site)
1 Month ago
Tencent - Senior PC Game Events Planner

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Twitch - Senior Manager - Corporate Communications

Twitch

Irvine, California, United States (On-Site)
3 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

San Francisco, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Software Engineer II - C++

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
4 Weeks ago
Warner Bros Games - Senior Manager, Analytics Engineering

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Life church - Associate Operations Pastor

Life church

United States (On-Site)
6 Months ago
lifechruh - Media Relations Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
4 Months ago
Warner Bros Games - Staff Technical Program Manager

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Life church - Associate Youth Pastor

Life church

United States (On-Site)
6 Months ago
Netflix - Engineering Manager - OnlineDataStores (Caching)

Netflix

Los Gatos, California, United States (On-Site)
3 Months ago
Google - Contracting and Public Sector Compliance Specialist, Google Cloud

Google

Milan, Lombardy, Italy (On-Site)
1 Week ago
Warner Bros Games - Internship - Marketing & Sales Category Management (Licensed Products)

Warner Bros Games

Neuilly-sur-Seine, Île-de-France, France (On-Site)
1 Week ago
Tesla - Tesla Support Advisor - French & English Speaker

Tesla

North Holland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Vancouver, British Columbia, Canada

AppLovin - Software Engineer

AppLovin

Toronto, Ontario, Canada (On-Site)
5 Months ago
Amber - Localization Quality Assurance (Korean)

Amber

Quebec, Canada (Hybrid)
1 Month ago
Rackspace Technology - Principal MLOps Engineer

Rackspace Technology

Toronto, Ontario, Canada (Remote)
1 Month ago
GameJobs - Senior Gameplay Programmer

GameJobs

Vancouver, British Columbia, Canada (On-Site)
1 Year ago
Epic Games - Senior Technical Artist

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Weeks ago
Digital Extremes - Senior Level Designer

Digital Extremes

London, Ontario, Canada (On-Site)
1 Day ago
Super - Senior Full-Stack Software Engineer

Super

Canada (Remote)
5 Months ago
Snowed In Studios - Advanced Software Developer

Snowed In Studios

Ontario, Canada (Remote)
1 Month ago
Keywords Studios - Tax Analyst

Keywords Studios

Quebec, Canada (Remote)
1 Month ago
NVIDIA - Global Head of Business Development, Financial Services

NVIDIA

Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Spatial Studio - Community Builder & Influencer Relations

Spatial Studio

(Remote)
3 Months ago
Ubisoft - Community Developer

Ubisoft

Montpellier, Occitanie, France (On-Site)
2 Weeks ago
Zengame Technology - Marketing Manager

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Carry1st - Community Program Manager, North Africa

Carry1st

Egypt (Remote)
3 Weeks ago
GamePoint - Chat Operator / Game Support

GamePoint

The Hague, South Holland, Netherlands (On-Site)
1 Month ago
Steer Studios - Communication Director

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
Tencent - 2D Mobile Game Community and Content Operator

Tencent

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

Seattle, Washington, United States (On-Site)
3 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

San Francisco, California, United States (On-Site)
3 Months ago
SEGA - Senior Community Manager

SEGA

England, United Kingdom (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We’re doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you’re working from. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.

Galway, County Galway, Ireland (On-Site)

Vancouver, British Columbia, Canada (Hybrid)

Galway, County Galway, Ireland (On-Site)

Cologne, North Rhine-Westphalia, Germany (Hybrid)

Montreal, Quebec, Canada (On-Site)

Hyderabad, Telangana, India (On-Site)

Kirkland, Washington, United States (On-Site)

Madrid, Community Of Madrid, Spain (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

View All Jobs

Get notified when new jobs are added by Electronic Arts

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug