Summary of Position

The Client Services Support Analyst role involves providing IT support for in-person and remote end users, across multiple locations, on a day-to-day basis. Support will involve diagnosing hardware and software trouble across Windows and Mac environments, supporting Microsoft Office Products including Office and Teams, and providing support for Lionsgate approved business applications. The Client Services Support Analyst is responsible for providing hardware and software support for Windows and Mac desktops, laptops, peripherals, and mobile devices on the IOS/Android platform. 

Responsibilities

• Provide hardware and software support to Lionsgate users across multiple offices including but not limited to: Windows and Mac hardware; operating systems; networking; printing; video conference hardware and software; desk phones; Microsoft and Adobe software; and mobile devices. 
• Provide telephone, email and hands-on support coverage including support ticketing and routing escalations. 
• Support ongoing activities including problem investigation, resolution, and follow-up while maintaining company standards and adhering to IT Security protocols. 
• Install and configure desktop computer system hardware and software including operating system and Lionsgate business applications. 
• Provide technical support during conference meetings, live events and other entertainment activities.
• Install and configure printers and various network connected equipment.
• Remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.).
• Maintain our asset records, knowledge base, and software licenses.
• Participate in rollouts of new software/hardware to ensure consistency in technical standards.
• This role is expected to be available for on-call duty according to a pre-defined schedule. This may include evenings, weekends, and holidays on a rotational basis.

Qualifications and Skills

• Minimum 3 years of experience in a computer support environment.
• Working knowledge of Cisco/Crestron conference room equipment for Microsoft Teams and Zoom. 
• Strong working knowledge of Windows 10/11 and Mac OS 
• Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps (TCP/IP, LAN, WAN, Firewalls). 
• Knowledge and familiarity with MS Active Directory, JAMF, and Okta Environment including ability to manage AD objects (Users and Computers) – i.e. reset user passwords, add/remove workstation, and modify AD groups).
• Strong support in Microsoft Office products (Teams, Word, Excel, PowerPoint, etc.)
• Strong support and understanding of Outlook/Exchange mail client.
• Experience with desktop remote control software. 
• Familiar with processing service tickets Helpdesk ticketing system (like ServiceNow)
• Strong analytical and problem-solving skills.
• Ability to work with internal customers and co-workers in a friendly and organized manner.
• Work well autonomously and in a team environment.
• Excellent communication skills, both written and verbal.

About the Company

Lionsgate (NYSE: LGF.A, LGF.B) encompasses world-class motion picture and television studio operations aligned with the STARZ premium global subscription platform to bring a unique and varied portfolio of entertainment to consumers around the world. The Company’s film, television, subscription and location-based entertainment businesses are backed by a 17,000-title library and a valuable collection of iconic film and television franchises. A digital age company driven by its entrepreneurial culture and commitment to innovation, the Lionsgate brand is synonymous with bold, original, relatable entertainment for audiences worldwide.

Our Benefits

• Full Coverage – Medical, Vision, and Dental
• Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day
• 401(k) company matching
• Tuition Reimbursement (up to graduate degree)

Compensation

$67,500 - $72,500

EEO Statement

Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.