Customer Service Manager-Southease Asia

1 Month ago • 3-4 Years • Operations

About the job

SummaryBy Outscal

Must have:
  • 3+ years of experience in customer service
  • 1+ year of experience managing customer service teams
  • Bachelor's degree or higher
  • Ability to work in English environment
  • Strong data sensitivity and analytical skills
  • Self-driven with strong logical thinking and problem-solving skills
Good to have:
  • Experience in the game industry
  • Experience in the internet industry
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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

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Responsibilities: 
1. Build the game customer service team of Southeast Asia, responsible for workforce planning and resource management.
2. Familiar with the game publishing plan of all games and cooperate with customer service teams of other regions to handle business needs.
3. Build the game customer service methodology of Southeast Asia.
4. Set and achieve the business goal of Southeast Asia game customer service team.

Qualifications:
1. Bachelor's degree or above, and able to work in English environment. 
2. 3+ years experience in customer service of Internet industry with at least 1 year experience of customer service team management. Customer service experience of game industry is highly preferred.
3. Sensitive about data, and able to strategize based on data analysis.
4. Self-driven personality with strong logical thinking and problem solving ability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please be noted that ONLY one application can be made at a time. Duplicated application will be withdrawn.

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About The Company

NetEase Games, the video games division of NetEase, Inc., is a leading global video game developer and publisher, with operations in nine countries including owning global games studios that operate independently in North America, Europe and Japan.

We have developed and published international titles such as Knives Out, Harry Potter: Magic Awakened, and Naraka: Bladepoint.

NetEase Games works with other industry leaders and premium intellectual property holders to co-develop, distribute and market video games and content to players globally. Since our founding in 2001, we have developed or published hundreds of mobile, console and PC video games.

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