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Customer Success Manager

Ontario, Canada (Remote)

Customer Success Manager

11 Hours ago • 5 Years + • Product Management

About the job

Summary

As a Customer Success Manager at Netomi AI, you will work with top-tier clients, driving product adoption, renewal, and customer satisfaction. You'll act as a trusted advisor, understanding customer goals and translating them into strategies. Responsibilities include securing executive visibility of Netomi's business results, collaborating with internal teams, and translating customer feedback into product requirements. You'll need strong technical knowledge, experience with APIs and integrations, and excellent communication skills. The role requires working in a fast-paced environment with a high degree of personal accountability and a willingness to travel up to 30%.

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Must have:

5+ years B2B SaaS technical customer success experience
Strong relationship building with VP and C-suite
Technical aptitude, API knowledge, integration management
Excellent communication (written & verbal)
Project management & problem-solving skills

Good to have:

SaaS consulting experience
Familiarity with CRM and support platforms (e.g., Zendesk, Salesforce)

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At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are on the lookout for smart, hardworking go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn, and a strong commitment to serving our growing customer base.

Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management

Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio
Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies
Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption
Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives
Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
Engage with product & engineering teams to translate customer feedback into product requirements
Demo Product capabilities and features to customers post release cycle and hands-on experience with complex product integrations to drive the usage and adoption of our product
Maintain accurate and up-to-date records of client interactions and account activities in our system of record

Requirements:

More than 5+ years of experience in a technical customer success role within a B2B SaaS environment
Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs
Relevant consulting experience required preferably in the SaaS environment
Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations
Stellar written and verbal communication tailored to the persona
Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio
Strong sense of technical knowledge, working knowledge of APIs, and managing integrations
Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)
Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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About The Company

Netomi

13 Active Jobs

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.

Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.

Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.

Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.

Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.

In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.