Development Director (Game Ops)

Battlefield aims to bring our players classic and new experiences, big or small, on time, at quality, every time, for all our players to enjoy in a safe, respectful, and highly competitive environment. Battlefield Game Ops is the team fueling this journey. Battlefield Game Ops consists of two teams:

• Our release team focuses on releasing high quality, bug free software on time and with high availability.

• Our positive play team focuses on providing fair and highly competitive experiences, free of cheaters and abusers.

Our players deserve to play when they want, how they want, and with who they want (or don’t want). Battlefield Game Ops focuses on bringing the fun.

Job Description

• Accountable to drive development operations (e.g., global hiring strategies, talent management and health, budget and schedule management, risk intelligence and reporting) for Battlefield’s product release and positive play teams, with the mission of delivering quality software releases, high reliability, and safe and fair player experiences.

• Establish and execute against product release and positive play OKRs with input from product leadership while managing progress and communications across and up.

• Operate effectively within a geographically dispersed, always live, multi-product development environment, while both building Game Ops team cohesiveness and skill, while also managing Battlefield-wide stakeholder expectations.

• Builds a clear and pragmatic business case for Game Ops strategic investment against Battlefield objectives.

• Drive a culture of continual improvement by conducting regular post-mortems of releases and failures to create new learning, focusing on application to future release and process refinement.

• Actively align EA partner team strategies and execution to meet Battlefield needs and operate as an escalation path for the release and positive play teams.

Experience & Skills

• Significant software project management experience, ideally with experience in live service release and product health management.

• Highly effective asynchronous communicator through email, Slack/Teams, M365/Gsuite, and other productivity tools.

• Highly effective presenter in both “on the spot” dialog and formal presentations regarding strategy and operational insights.

• Agile development approach with focus on a well maintained and prioritized set of priorities, including via project management tools such as Jira/JaaS, AzureDevOps or similar.

• Excellent spoken and written communication in English.

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.