Director of Content Operations

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

As the Director of Content Operations at Flexera, you will lead a talented team responsible for ingestion, curation, and organization of the world's IT assets. Your mission is to turn vast amounts of semi-structured data into trusted insights that empower customers to manage and optimize their IT landscape, which include hardware, software, SaaS, cloud, containers, AI services and more.

This is a multifaceted role with several partners and objectives

• Operations: Implement operational rigor, attention to quality, and a mission driven culture in a global team

• Engineering: Identify opportunities and drive improvements in workflows, tooling and AI automation/augmentation

• Customer Success: Create a world class customer experience and implement meaningful and ambitious SLOs

• Product: Explore the future and decode the implications for the business and the team

• Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions

Key Responsibilities

• Own and evolve the long-term strategy for content operations to support business growth and product innovation

• Evaluate opportunities to leverage AI/ML for data normalization, enrichment, and quality assurance

• Lead change management initiatives to drive adoption of new tools, workflows, and operational models

• Champion data accuracy, completeness, timeliness, and reliability as core tenets of operational excellence

• Manage operations across global teams and time zones, fostering a unified culture and performance standard

• Understand key engineering practices to guide decisions on architecture, scalability, and reliability of content systems.

We believe that the following experience is relevant

• Experience with data and content operations at scale

• Having implemented a mission driven culture focused on quality and customer outcomes

• Direct experience with customers and collaboration with internal GTM teams

• Experience with workflow optimizations through process, tooling and automation, including AI augmentation

• Previous experience with IT asset management, IT vulnerability and FinOps is preferred, but not necessary

We believe that the following personal traits will enable success in this role

• Crisp, clear, and honest communication
• Data driven, always seeking to validate hypothesis with data
• Attention to detail, while also being able to take a step back and look at the bigger picture
• Hands-on approach (seek out the problems), while also empowering the team
• A talent for storytelling and inspiring a team, and for mentoring new leaders
• High emotional intelligence, able to stay calm and composed under pressure
• Ability to drive and celebrate iterative improvements while always on the lookout for transformative change