Head of Project Operations Management, Americas

1 Month ago • All levels • Operations • $210,000 PA - $311,000 PA

Job Summary

Job Description

Adyen is seeking an experienced Head of Project Operations to lead its Americas team, focusing on the delivery and execution of complex global rollouts for clients. The role involves leading and expanding a team of project professionals across North America and LATAM, contributing to regional strategy and growth. The Head of Project Operations will also work with strategic stakeholders to improve merchant experience and operations efficiency, acting as an executive partner to senior client leadership. Key responsibilities include building effective project operations teams, enhancing product delivery, and fostering continuous improvement, while developing and executing a team strategy aligned with business goals and market trends.
Must have:
  • Proven track record in driving continuous improvement, innovation, and results in rapid growth environments.
  • Ability to drive executive-level relationships with clients and external stakeholders.
  • Strong interpersonal and communication skills, ability to manage senior stakeholders.
  • Excellent people leadership skills, ability to inspire, lead, and grow high-performing teams.
  • Proven track record of managing change and growing organizations at scale.
  • Strategic thinker spotting operational and commercial opportunities.
  • At least 5 years of people management experience, preferably managing managers across time zones.
  • Reputation for "getting things done" and an entrepreneurial mindset.
Good to have:
  • Ability to liaise with product leadership and influence product strategy.
  • Seamless collaboration with global, multi-cultural teams working across time zones.

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Project Operations, Americas

Adyen is looking for an experienced Head of Project Operations to lead our 25+ person organization across North America and LATAM. The Project Operations Managers focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the Adyen solution most quickly and sustainably possible.

What you'll do

  • Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.
  • As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.
  • Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
  • Be an executive partner to the senior leadership of our merchants.
  • You will work collaboratively with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
  • Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.

Who you are

  • An experienced, entrepreneurial and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.
  • You will be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success.
  • You're able to liaise with product leadership and influence the product strategy and part of ongoing feedback practices.
  • You're an excellent communicator with strong interpersonal skills. You can manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
  • You are a strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
  • You have a proven track record of managing change and growing organizations at scale.
  • You're a strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
  • You have at least 5 years of people management experience (preferably experience managing manager of managers and across timezones)
  • A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.

The annual base salary range for this role is $210,000 to $311,000 plus RSU's; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?  

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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