Entertainment Technical Operations Manager

2 Months ago • 10 Years + • Operations

Job Summary

Job Description

The Entertainment Technical Operations Manager leads the shoreside Entertainment Technical Operations team, developing operational tactics for shipboard operations. Responsibilities include budget oversight, contract management, capital planning, process improvement, crew scheduling and compensation, training management (including safety and regulatory training), talent development, recruiting, and project management. This role requires collaboration with various teams across Disney Cruise Line, including Creative, Production, Operations, and Safety, to ensure smooth and safe operations. The manager will also oversee pyrotechnic logistics and maintain relationships with external partners.
Must have:
  • 10+ years' experience in entertainment project management
  • Leadership experience in live theatricals, cruise lines, or theme parks
  • Knowledge of theatrical technologies (lighting, audio, special effects)
  • Strong communication, presentation, and problem-solving skills
  • Budget and schedule management expertise

Job Details

Job Summary:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Entertainment Technical Operations Manager is responsible for leading the shoreside Entertainment Technical Operations team and ensuring the strategic development of future operational tactics for shipboard operations. This position supports the shipboard Entertainment Technical team, which includes managerial, supervisory, and professional-level crew members onboard the DCL fleet. Additionally, this role ensures that all entertainment technical fleet expansion deliverables are executed.

What You Will Do

  • Responsible for the leadership, mentorship, and administration of the Entertainment Technical Operations Team.

  • Fleetwide operational budget advisory and oversight.

  • Forecast needs of fleetwide operations team and propose budget guidelines.

  • Oversee fleetwide spending in accordance with established operational budget.

  • Responsible for music and media contracts.

  • Advising on departmental Capital Planning.

  • Implementing new processes that reinforce efficiencies.

  • Developing and implementing change management strategies to support critical evolution of operational needs and achieve desired results that are sustainable over time.

  • Oversight of all entertainment technical Crew scheduling in partnership with the Entertainment Technical Resource Manager and Labor Management team.

  • Reviewer of all entertainment technical Crew compensation rate quotes and makes final decisions on promotions.

  • Oversee of all entertainment technical Crew OTJ training in partnership with the Entertainment Technical Training Manager.

  • Oversee all technical safety and regulatory trainings, which include scheduling, tracking and assigning all technical training needs to all crew, officers and senior officers

  • Ensure all training schedules, audit tracking and logistics for all onboard entertainment technical Crew is managed in a timely manner.

  • Conduct entertainment technical Crew interviews to determine right-fit talent for all positions within the onboard Entertainment Technical department.

  • Develop and manage the technician succession planning in partnership with the onboard Managers of Entertainment Technical and Cruise Directors.

  • Drive talent development and growth in order to ensure successful retention for shipboard teams.

  • Attend weekly staffing planning calls with recruiting, labor management and Shipboard technical leaders.

  • Facilitate recruiting presentations designed to identify and attract new talent to DCL.

  • Plan and attend recruiting Trade Shows/Job Fairs.

  • Identify and maintain international and domestic educational industry partnerships.

  • Oversee large-scale special projects simultaneously and assign resources to project manage as needed.

  • Create and issue vendor Scope of Works for the bidding and quoting of Entertainment Technical Operations projects.

  • Support Technical Directors and/or Designers during the creation and implementation of entertainment events/projects and participate in the DAHA process to ensure compliance with MRs and preventative maintenance requirements.

  • Work closely with Creative, Production and Operating teams during event development, installation, commissioning, and test & adjust phases to ensure successful opening and smooth transition to technical operating teams.

  • Conduct research needed to influence design of entertainment technical operation and ensure technical compliance with all internal and external regulatory policies, standards, and safety regulations.

  • Develop and maintain ongoing relationships with relevant government licensing bodies, vendors, clients and internal partners.

  • Work closely with shoreside and shipboard partners to ensure all entertainment technical areas are operational and show ready.

  • Oversee pyrotechnic logistics to ensure safety and international delivery compliance, in accordance with maritime and local laws.

  • Partner with shipboard Mgr Entertainment Technical, Entertainment Operations, and Marine & Technical Operations for ongoing entertainment technical support.

  • Provide leadership and functions as a mentor/developer, promotes company-wide standards and efficiencies, and provide professional and social guidance to direct reports through exemplary personal behavior.

  • Leadership responsibilities include, but are not limited to:

    • Managing personnel files

    • Conducting performance reviews, including discipline as needed

    • Onboard training/local knowledge

    • New hire onboarding

    • Succession planning

  • Executing, updating and auditing the Safety Management System for all entertainment technical operating guidelines in partnership with the Documentation Readiness Team.

  • Creating new and managing updates of Entertainment Technical Local Operating Guidelines in partnership with the Documentation Readiness Team.

  • Manage Entertainment Technical Risk Assessments, working with DCL Safety and Compliance team.

  • Fleetwide department representative for TWDC Tier III Internal Audits.

  • Fleetwide department representative for TWDC Corporate Management Audits.

  • Part of the Hazard Analysis Core Team advising on historical, current and future shipboard fleetwide operations

  • Partners with Disney Cruise Line Safety team to ensure compliance with set policies and procedures as well as all maritime and ship safety standards and Flag compliance.

  • Partners with Walt Disney Parks & Resorts Entertainment Standards team to ensure company standards compliance.

  • Partners with Worldwide Safety team to ensure company safety standards are met.

  • Partners with shoreside Entertainment Technical Leadership, Disney Cruise Line Safety partners and the Standards and Sustainment team to ensure Safety Management Systems and Operating Guideline documentation is up to date and in accordance with current safety and regulatory practices.

  • SMS - Responsible for upholding the general safety management responsibilities in the Safety Management System within Technical and Entertainment operations.

Required Qualifications & Skills

  • Minimum 10 years’ experience in strong, diversified team leadership in entertainment project management, live event production and technical disciplines.

  • Minimum 10 years progressive leadership experience in one or more of the following industries:  live theatricals, cruise line, theme park and/or large-scale special events/spectaculars.

  • Core knowledge and/or subject matter expertise with theatrical technologies, i.e., Technical Direction, Lighting, Special Effects, Pyrotechnics, Audio, Projection, Show Systems, Costuming, Set Design and Construction.

  • Demonstrated ability to negotiate, organize, provide direction, and complete multiple tasks in a timely manner.

  • Computer proficiency in Microsoft Office suite of programs, spreadsheet and presentation software, Microsoft outlook, including collaboration tools and file sharing programs with demonstrated willingness/ability to learn new software applications.

  • Strong interpersonal relationship skills and ability to lead conflict resolution with proven successful experience in team building and cross-functional collaboration.

  • Champion continuous process improvement.

  • Effective problem-solving skills, enhancing the success of each project.

  • Proven strong presentation skills.

  • Demonstrated exceptional communication skills, including ability to communicate knowledgeably with multiple partners at multiple levels, including site, domestic, and global executives.

  • Demonstrated strong leadership, delegation and partnering skills.

  • Strong business knowledge of budgets and schedules.

  • Available and willing to work weekends, holidays and third shift, as needed.

  • Willingness to travel extensively on various domestic and international assignments as needed for Disney Cruise Line and related projects.

Education

  • Bachelor's degree or equivalent experience.

#DCLPJ

Similar Jobs

Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
6 Months ago
Onward Search - Mobile Support Tech

Onward Search

Rochester, Minnesota, United States (Remote)
2 Months ago
PlayStation Global - Environmental Product Compliance Specialist

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago
ByteDance - Quality Analyst - ADSEO (Safety)

ByteDance

Gurugram, Haryana, India (On-Site)
2 Months ago
Playtech - Junior Customer Technical Support Officer

Playtech

(On-Site)
1 Month ago
Bally's Interactive - Customer Service Team Lead

Bally's Interactive

Toronto, Ontario, Canada (On-Site)
2 Months ago
Electronic Arts - Senior Specialist Global Security Contracts

Electronic Arts

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Tesla - Sr. Occupational Medical & Health Specialist

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Activate Games - Store Leader (Store Manager)

Activate Games

Regina, Saskatchewan, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Blockville Digital Assets - Corporate Communications Manager

Blockville Digital Assets

İstanbul, Türkiye (On-Site)
9 Months ago
The Walt Disney Company - Production Mgr

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
Tesla - Associate Facility Coordinator

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
PlayStation Global - Producer (Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
1 Month ago
Take-Two Interactive - Global Payroll Tax Manager

Take-Two Interactive

New York, New York, United States (On-Site)
6 Months ago
Playtika - IT Service Team Leader

Playtika

Israel (On-Site)
5 Months ago
Casumo - IT System Administrator

Casumo

Malta (On-Site)
1 Month ago
Gallagher - Team Manager – Digital Marketing

Gallagher

Pune, Maharashtra, India (On-Site)
5 Months ago
CAE - Simulator Technician

CAE

Sepang, Selangor, Malaysia (On-Site)
7 Months ago
BYD EUROPE - Product localization specialist (Austria)

BYD EUROPE

Vienna, Vienna, Austria (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Celebration, Florida, United States

Samsung Semiconductor - Senior Staff Engineer, Memory Fault Management Architect

Samsung Semiconductor

San Jose, California, United States (Hybrid)
3 Months ago
Flow - Architectural Interior Designer

Flow

Miami, Florida, United States (On-Site)
6 Months ago
Everyday Health Group - Senior Software Engineer, Backend - Lose It!

Everyday Health Group

United States (On-Site)
5 Months ago
ByteDance - Product Marketing Manager, Pangle

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
AVER LLC - Latent Print Examiner

AVER LLC

United States (Hybrid)
4 Months ago
ByteDance - Technology Internal Audit Lead

ByteDance

Los Angeles, California, United States (Hybrid)
4 Months ago
The Walt Disney Company - Sr Software Engineer (Rust Developer)

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
ByteDance - Senior Software Engineer, Multi Cloud CDN - San Jose / Seattle / Boston

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
ION - Senior Business Consultant - RightAngle

ION

Houston, Texas, United States (On-Site)
6 Months ago
Devrev - Account Executive - Enterprise (West Coast)

Devrev

United States (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Onward Search - Program Manager (IT) IV

Onward Search

San Jose, California, United States (Hybrid)
2 Months ago
Tesla - Service Network Compliance Manager

Tesla

Bakırköy, İzmir, Türkiye (On-Site)
2 Months ago
Greenworks - Order Management Coordinator Commercial

Greenworks

Santa Clarita, California, United States (On-Site)
3 Months ago
Rank group - Gaming Supervisor

Rank group

Manchester, England, United Kingdom (On-Site)
3 Months ago
Blinkhealth - Manager/Senior Manager, Blink Rx Growth

Blinkhealth

(Remote)
2 Months ago
Tesla - Delivery Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
2 Months ago
HoYoverse - Customer Service - Payment Resolution

HoYoverse

Singapore (On-Site)
3 Months ago
Netflix - APAC-Technology Systems and Operations Specialist

Netflix

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Wargaming - Tactical Sourcing Supervisor

Wargaming

Nicosia, Nicosia, Cyprus (Hybrid)
1 Month ago
Trek - Service Manager

Trek

West Chester, Pennsylvania, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Lake Buena Vista, Florida, United States (On-Site)

London, England, United Kingdom (Hybrid)

Glendale, California, United States (On-Site)

Kapolei, Hawaii, United States (On-Site)

Orlando, Florida, United States (On-Site)

Florida, United States (On-Site)

Florida, United States (On-Site)

Florida, United States (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug