Human Resources Global Services Specialist

Job Description

• Develops processes and systems in support of the employee services cycle with a breadth of global services that includes: benefits, retirement, workforce mobility, employee support and executive services.

• Advises and fosters a global understanding of broad human resources principles, policies, procedures and systems across all Intel employees in service of the development and maintenance of a positive working environment across the enterprise.

• Contributes to and often drives strategic decision making to execute specific human resources business processes within the scope of the area of Human Resources Global Services (HRGS) and works closely with other members of the organization in day-to-day operations and in identifying ways in which HRGS can improve process and customer experience while interacting with an end-to-end mindset and global environment.

• Builds a deep understanding of customer organizations, their strategic drivers, current pain points and future needs through gathering and analyzing data from multiple sources.

• Leads root cause analysis, containment, recommendations and resolution of quality issues and executes complex human resources data transactions.

• Monitors and follows up proactively with manager on any changes to volume, complexity, cadence etc. and provides an excellent service quality adhering to goals and standards defined by the region.

Qualifications

• Candidate must possess at least a Bachelor's Degree or Professional Degree in HR, Communications, Management or Psychology.

• Strong analytical and problem-solving skills with the ability to follow through for satisfactory issue closure.

• Excellent communication skills in English.

• Ability to focus and pay attention to detail.

• Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers.

• Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet.

• Excellent work ethic and positive attitude are required.

• Excellent interpersonal skills required.

• Ability to multitask.

• Ability to work as an individual contributor and collectively as a team member.

• Working days for this role are Tuesday to Saturday.

• Minimum 1 year experience in Call Center environment and fresh graduate are encouraged to apply.

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