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Human Resources Global Services Specialist

Penang, Malaysia (On-site)

Human Resources Global Services Specialist

1 Month ago • 1 Years + • Human Resource • Operations

About the job

3 skills required for this role

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microsoft-office

excel

communication

Job Description

As a Human Resources Global Services Specialist, you will be responsible for developing processes and systems to support the employee services cycle. This role requires a breadth of global services, including benefits, retirement, workforce mobility, employee support, and executive services. You will also be responsible for advising and fostering a global understanding of broad human resources principles, policies, procedures, and systems across all Intel employees. You will contribute to and often drive strategic decision-making to execute specific human resources business processes within the scope of the area of Human Resources Global Services (HRGS). You will work closely with other members of the organization in day-to-day operations and in identifying ways in which HRGS can improve process and customer experience while interacting with an end-to-end mindset and global environment. You will build a deep understanding of customer organizations, their strategic drivers, current pain points, and future needs through gathering and analyzing data from multiple sources. You will also lead root cause analysis, containment, recommendations, and resolution of quality issues and execute complex human resources data transactions. You will monitor and follow up proactively with managers on any changes to volume, complexity, cadence, etc., and provide excellent service quality adhering to goals and standards defined by the region.

Must have:

Bachelor's Degree in HR, Communications, Management or Psychology
Strong analytical and problem-solving skills
Excellent communication skills in English
Ability to focus and pay attention to detail
Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet
Excellent work ethic and positive attitude
Excellent interpersonal skills
Ability to multitask
Ability to work as an individual contributor and collectively as a team member
1 year experience in Call Center environment

Perks:

Competitive pay
Stock
Bonuses
Health benefits
Retirement benefits
Vacation

Job Description

Develops processes and systems in support of the employee services cycle with a breadth of global services that includes: benefits, retirement, workforce mobility, employee support and executive services.
Advises and fosters a global understanding of broad human resources principles, policies, procedures and systems across all Intel employees in service of the development and maintenance of a positive working environment across the enterprise.
Contributes to and often drives strategic decision making to execute specific human resources business processes within the scope of the area of Human Resources Global Services (HRGS) and works closely with other members of the organization in day-to-day operations and in identifying ways in which HRGS can improve process and customer experience while interacting with an end-to-end mindset and global environment.
Builds a deep understanding of customer organizations, their strategic drivers, current pain points and future needs through gathering and analyzing data from multiple sources.
Leads root cause analysis, containment, recommendations and resolution of quality issues and executes complex human resources data transactions.
Monitors and follows up proactively with manager on any changes to volume, complexity, cadence etc. and provides an excellent service quality adhering to goals and standards defined by the region.

Qualifications

Candidate must possess at least a Bachelor's Degree or Professional Degree in HR, Communications, Management or Psychology.
Strong analytical and problem-solving skills with the ability to follow through for satisfactory issue closure.
Excellent communication skills in English.
Ability to focus and pay attention to detail.
Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers.
Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet.
Excellent work ethic and positive attitude are required.
Excellent interpersonal skills required.
Ability to multitask.
Ability to work as an individual contributor and collectively as a team member.
Working days for this role are Tuesday to Saturday.
Minimum 1 year experience in Call Center environment and fresh graduate are encouraged to apply.

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change...

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About The Company

Intel Corporation

480 Active Jobs

Intel’s mission is to shape the future of technology to help create a better future for the entire world. By pushing forward in fields like AI, analytics and cloud-to-edge technology, Intel’s work is at the heart of countless innovations. From major breakthroughs like self-driving cars and rebuilding the coral reefs, to things that make everyday life better like blockbuster effects and improved shopping experiences — they’re all powered by Intel technology. With a career at Intel, you have the opportunity to help make the future more wonderful for everyone.