IT Service Specialist

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workplace Type: This is an Onsite Role Location: EA Vancouver (Burnaby) Office WE ENSURE GAME DEVELOPMENT  The Electronic Arts Information Technology (EAIT) team connects EA's  global workforce and operations. Support diverse needs—from game  development to marketing, publishing, security, and more—we provide  creative tech solutions that keep teams productive and collaborative. Join us to help power better play across EA.  We're looking for an experienced Desktop Support Technician to join our IT   team, reporting to the manager at the EAV Burnaby office. Responsibilities: ·Collaborate with a team of 20+ technicians to evaluate and assign   over 300 weekly support requests from ServiceNow, Slack, and   occasionally email. ·You will be the customer service face of Site IT, greeting employees   who walk up to the IT area. Tasks include providing them with IT   equipment, peripherals, guidance or opening a Service Now ticket on   their behalf. ·You will handle admin tasks like managing loaner laptops, generating   bulk project tickets, and maintaining best practices.  Qualifications: ·College Certification in Computer Sciences ·Other professional certifications, such as CompTIA, Microsoft ·> 1 year’s work experience in Customer or Desktop Support ·Can demonstrate experience in a high-volume job role at a company