Lead Technical Business Analyst

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining! We are excited to learn more about you and your unique background.

The Lead Business Analyst will workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the CPQ and Order Management system.

We are looking for a Senior Business Analyst who will:

• Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
• Solve real-world business problems, considering technical, financial, and operational constraints.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Contribute to our methodology to help us do things faster and better.
• Be able to manage client expectations through workshop and feedback sessions.
• Work as part of a team and independently when required
• Be a mentor and lead a team of budding solution designers

Is this opportunity right for you? We are looking for candidates who:

• Hands on experience in coding. For instance, when to use global and local variables, and the concept of object-oriented programming. Technical background and have software configuration/development experience.
• 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain.
• Have strong communication and BA skills, in terms of requirement documentation and business process mapping.
• Experience working as a vendor.
• Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
• English Proficiency in a business environment

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. Provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

Empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about Inclusion & Impact here

Is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. Does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

Will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. Provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE.