Senior Mfg/Ops Quality Engineer

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

This role is responsible to ensure that design transfer and manufacturing operations activities are executed in compliance with Illumina’s established Quality Management System (QMS) and relevant international/national regulations. These activities include, but are not limited to, validation, non-conformance, customer complaints, risk assessment and support maintenance of the QMS.

Position Responsibilities:

• Serve as Quality representative on project teams for new product transfers
• Review and approve manufacturing operational activities, such as Device History Records (DHR), nonconformance, CAPA, RMA, and customer complaints
• Work with cross-functional teams to resolve operational quality issues
• Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary
• Ensure the quality systems meet customer, corporate, or internal requirements and any other related requirement within the Quality Management System
• Participate in management of corrective action program (customer complaints) to ensure timely follow-up, completion and documentation of corrective actions
• Manage customer complaints and work closely with cross function in issue investigation and ensure timely response of to corporate/ customer
• Work in accordance with procedures and integrated program plans for achieving and maintaining the required level of product quality in preparation for FDA and ISO third party audits

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Position Requirements:

• Bachelor’s degree in Engineering or Biological/Life Sciences or equivalent field
• Minimum 5 years of experience in a medical device manufacturing environment.
• Excellent interpersonal, verbal and written communication skills
• Ability to apply experience to meet 21 CFR 820 and ISO 13485 requirements
• Strong analytical, problem-solving and decision-making skills; Certified Quality Engineer, or equivalent, is a plus
• Experience in failure investigation, technical report writing, data mining, trend analysis and statistical analysis
• Intermediate to advanced experience with words processing and spreadsheets, charting, graphing tools and presentation tools
• Proficient in computer systems such as Microsoft Office & SAP
• Experience with statistical analysis packages, e.g. JMP, Minitab is highly preferred

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.