Manager - Professional Services Operations

3 Months ago • 8 Years + • Operations

Job Summary

Job Description

As part of the CX Operations team, you will collaborate with business leaders and project teams to track key performance metrics and enhance customer experience. You will maintain project cadence and focus on quality using data across multiple systems. Your responsibilities include identifying areas for improvement using data analytics, developing and maintaining KPIs, translating reporting requirements onto PowerBI dashboards, mapping processes, identifying gaps, and updating SOPs.
Must have:
  • 8+ years in Professional Services Operations or similar role.
  • Ability to set strategy and deliver on it.
  • Certified Lean Six Sigma Green Belt or equivalent certification.
  • Ability to lead and influence others.
  • Ability to work with and influence stakeholders at senior levels.
Good to have:
  • Compelling communication skills.
  • Project Management experience.
  • Working Knowledge of PowerBi.
  • Exposure to PSA tools.
Perks:
  • Be part of an innovative company.
  • Work with a dynamic and diverse team.
  • Opportunity to lead impactful projects.
  • Attractive compensation.
  • Medical coverage for yourself and your immediate family.
  • Access to regular yoga, meditation, breathwork, and stress management sessions.
  • Regular social activities, and opportunities to give back.

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

What’s the opportunity?

As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems.

What will I be doing?

  • Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives
  • Help develop and maintain key performance indicators (KPIs) to measure success and drive data-driven decision-making
  • Work with the data and insights team to translate the Business Unit’s reporting requirements onto PowerBi dashboards.
  • Mapping of processes and tools to deploy solutions and measure improvements
  • Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience
  • Process Documentation and updating existing SOPs. 

What skills do I need?

  • 8+ years in Professional Services Operations or similar roles
  • Ability to set strategy, creativity, and management skills to deliver on that strategy
  • Certified Lean Six Sigma Green Belt (or higher)/ equivalent process improvement methodology certification/ MBA in Operations with working knowledge of Lean Six Sigma
  • Ability to lead and influence others
  •  Ability to work with and influence stakeholders at senior levels of the organization

 

Desirable Requirements:

  • Compelling communication skills
  • Project Management experience
  • Working Knowledge of PowerBi
  • Exposure to PSA tools

Why Zenoti?

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
  • Attractive compensation. 
  • Medical coverage for yourself and your immediate family. 
  • Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
  • Regular social activities, and opportunities to give back through social work and community initiatives. 

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Similar Jobs

Microsoft - Member of Technical Staff, AI - Reinforcement Systems

Microsoft

London, England, United Kingdom (On-Site)
4 Months ago
SSC Technologies - Digital Delivery Lead

SSC Technologies

London, England, United Kingdom (Hybrid)
1 Month ago
Nagarro - Associate Director, Delivery

Nagarro

Singapore (On-Site)
9 Months ago
skybox labs  - Lighting Artist

skybox labs

Burnaby, British Columbia, Canada (Hybrid)
1 Month ago
G5 games - C++ Gameplay Programmer

G5 games

(Remote)
9 Months ago
Hawkeye Innovations - NBA Technical Operations Senior Coordinator - Officiating

Hawkeye Innovations

Atlanta, Georgia, United States (Hybrid)
3 Months ago
IGT - Computer Operator III

IGT

Cranston, Rhode Island, United States (On-Site)
1 Month ago
Mercury - Senior People Operations Generalist

Mercury

United States (Remote)
3 Weeks ago
DraftKings - Manager, Sportsbook Operations

DraftKings

Boston, Massachusetts, United States (On-Site)
2 Months ago
NCR Voyix - APAC Senior Client Operations Leader

NCR Voyix

Melbourne, Victoria, Australia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - Presales Power Platform Architect

Capgemini

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Netflix - Associate, Ads Revenue & Yield Analytics

Netflix

Los Angeles, California, United States (On-Site)
3 Months ago
Milk  visual effects - Executive Assistant / Studio Manager

Milk visual effects

(On-Site)
8 Months ago
Western Digital - Senior Engineer, Manufacturing Equipment Engineering

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago
160over90 - Digital Supervisor

160over90

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
Airlab Inc  - Senior Lead Programmer (Game Industry)

Airlab Inc

Quebec, Canada (On-Site)
4 Months ago
bytedance - Cloud Security Solution Architect, APAC

bytedance

Singapore (On-Site)
9 Months ago
AECOM - Highway Engineering Technical Lead

AECOM

Philadelphia, Pennsylvania, United States (Hybrid)
1 Month ago
PayPal - Senior Manager, Software Engineering

PayPal

San Jose, California, United States (On-Site)
2 Weeks ago
HoYoverse - Data Analyst - Honkai: Star Rail - Fresh Grad

HoYoverse

Singapore (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

ShyftLabs - OMS Lead Engineer

ShyftLabs

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
zeta - Manager - Security Operations Centre

zeta

Hyderabad, Telangana, India (On-Site)
4 Months ago
Marvell - Design Verification Principal Engineer

Marvell

Bengaluru, Karnataka, India (On-Site)
2 Months ago
AliveCor - Senior Regulatory Affairs Specialist

AliveCor

Bengaluru, Karnataka, India (Hybrid)
1 Year ago
Capgemini - ServiceNow ITSM Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Capgemini - Platform Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Varaha - Senior Frontend Developer

Varaha

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Capgemini - Devops

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Ion - Product Manager - Treasury

Ion

Gurugram, India (On-Site)
10 Months ago
Lightcast - Associate Data Curator

Lightcast

Dharmapuri, Tamil Nadu, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

FlockSafety - Regional Operations Manager - Crentral

FlockSafety

United States (On-Site)
1 Week ago
Blinkhealth - Corporate Trainer, Operations

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
1 Month ago
Temporal Technologies - Senior Operations Analyst, Revenue Operations

Temporal Technologies

United States (Remote)
2 Weeks ago
Nagarro - Associate Director, IT Operations

Nagarro

Milan, Lombardy, Italy (On-Site)
9 Months ago
Optiv - Client Operations Specialist - Renewals

Optiv

Toronto, Ontario, Canada (Remote)
1 Year ago
beghou consulting - Commercial Operations Manager

beghou consulting

Pune, Maharashtra, India (Hybrid)
2 Months ago
Remote - Benefits Associate, Operations - Southeast Asia

Remote

Vietnam (Remote)
1 Week ago
Nasdaq - AVP, Commercial Operations & Deal Desk

Nasdaq

New York, New York, United States (Hybrid)
3 Weeks ago
kuda  - Strategy & Operations Analyst

kuda

Cape Town, Western Cape, South Africa (Hybrid)
1 Week ago
Hawkeye Innovations - Match Operations Assistant - Braga

Hawkeye Innovations

Braga, Braga, Portugal (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Seattle, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Seattle, Washington, United States (On-Site)

Vancouver, British Columbia, Canada (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zenoti

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug