Operations Manager

About the team 

Reporting into the Senior Operations Manager within Member Engagement Marketing you will form part of an Operations team responsible for the smooth operation of a wide range of global products including Rewards, Subscriptions and Billing, as well as our CRM Marketing functions.

Subscriptions and Billing – the products at the centre of this role – are key parts of Tide’s product strategy to attract and retain loyal customers.  The team is focused on scaling and optimising these products, ensuring they deliver value to customers while operating efficiently behind the scenes.

About the role

As the Product Operations Manager, you will play a pivotal role in ensuring the seamless and scalable release, running and monitoring of Tide’s most innovative app-based experiences across markets. 

You will be responsible for optimising processes, performance reporting, and facilitating cross-functional teams to drive efficiency and successful outcomes for Tide and its Members.

What you’ll be doing

• Working with Product, Engineering, Analytics, Finance, Marketing, Sales and Member Support to lead the operational readiness of new products and features
• Owning operational performance as data advocate for the domain: creating, monitoring and analysing dashboards to provide actionable insights and recommendations
• Collaborating with global marketing teams to gather and distil offer requirements for product development
• Striving for operational excellence and the continuous improvement of processes and tools
• Building and maintaining strong relationships with technical and non-technical stakeholders to address concerns and solicit feedback for the Rewards domain across Tide
• Applying Member First principles to troubleshoot mobile and web applications from the user perspective – you’ll feed the ‘Voice of the Member’ into Product

What we are looking for

• You’ve worked in product, consulting, engineering or start-ups and have 2+ years’ experience in the technology industry
• You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting
• You’re proficient in project management with the ability to effectively plan, organise and execute on cross-functional workstreams
• You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI) and SQL
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear and concise verbal and written communication
• You thrive as a generalist and can wear many different hats concurrently
• You relish working in a rapidly changing environment and enjoy working in a complex, technical industry

What you’ll get in return

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

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