Operations Manager - Ezugi (an Evolution company)

Ezugi, an Evolution company, is expanding its team! Through the Ezugi brand we offer a complementary core Live Casino service built around Ezugi’s historic regional expertise in the following geographic markets: Latin America, South Africa, selected US and European markets. While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.

Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. "We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

A world leading online gaming technology provider is seeking an experienced Operations Manager to join our dynamic operations team to drive performance success and continue to exceed client expectations.

Position Overview:
As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:

• Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
• Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
• Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence..
• Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
• Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
• Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention. Address and resolve any workplace issues promptly and effectively.
• Innovation & Best Practices: Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.

Qualification Requirements and Competencies

• Experience: Minimum of 10 years in a leadership role within the hospitality and/or gaming industry, managing teams of 20+ direct reports.
• Skills: Strong analytical and problem-solving skills with a proven track record of driving performance and achieving business goals.
• Leadership: Demonstrated ability to lead and inspire large teams, with a focus on employee engagement and development.
• Adaptability: Ability to thrive in a fast-paced environment, adapting strategies and approaches to meet changing business needs.
• Client-Centric: Deep commitment to enhancing client product satisfaction and delivering exceptional service.
• Communication: Excellent interpersonal and communication skills, with the ability to effectively interact with all levels of the organization and external stakeholders

Why Join Us:

• Dynamic Environment: Work in a fast-paced and vibrant industry where your impact is significant and your contributions are valued.
• Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
• Competitive Compensation: Attractive salary package and benefits that recognize your skills and experience.

If you are a results-driven leader with a passion for excellence and a commitment to creating outstanding service experiences, we invite you to apply for this exciting opportunity.

All your information will be kept confidential according to EEO guidelines.

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