Partner Operations Release Manager

PARTNER OPERATIONS - EPIC GAMES STORE

What We Do

The Store Operations & Release Management team within the Epic Games Store works closely with external partners and our Account Management, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build and maintain the premier multi-platform storefront across PC and Mobile.

What You'll Do

Epic Games is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the Epic Games Store (EGS). In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile.

In this role, you will

• Educate and empower partners to submit accurate content for their products and pages
• Validate product, offer, page, and build readiness
• Equip partners with the tools and information needed to deliver release plans
• Provide transparency on release status and risks to internal stakeholders
• Train partners to take full advantage of EGS features, from Cloud Saves to Epic Account Services
• Utilize standardized tools and processes for harmonious engagement and a consistent user experience
• Actively contribute insights and help drive tool and process improvements within EGS

What we're looking for

• 3-5 years of release management or production experience
• Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
• Strong preference for applicants with exposure to Gaming Industry release process and merchandising a game store or marketplace
• Exceptional communication skills with experience in external partner engagement
• Excellent organizational skills with strong attention to detail
• Demonstrated ability in process improvement and development
• Familiarity with JIRA, Trello, and Salesforce
• Excels at leaving things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.