Product Analyst Specialist

to join Customer Success division which is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer’s journey at Nasdaq.

Your role and responsibilities:

In-depth, hands-on involvement directly with customers implementing the Calypso system.

Work directly with the customer project team implementing the system and assist them in implementing their users’ requirements

Follow up with the users to test the implementation, achieve signoff, and continue to move the system toward launch. 

System configuration, creation, regeneration and maintenance of the Market Quotes, Curves, Surfaces, creation of various realtime and saved Reports for the Client’s down-stream reporting, monitoring and analysis, configuration of the event-driven framework, configuration of real-time market data feed, etc. 

Work hands-on with the system, configuring it and testing that it meets the customer’s functional requirements

The functional consultant will then typically follow up with the Client’s Business users to test the implementation, achieve signoff, and continue to move the system toward launch.

Train users and customer project team on the basic use of the system, particularly with the functional  setup and prepare the brief and clear documents / mentorship for the Client to use.

We expect you to have 


Experience working in systems or functional analysis, preferably in the capital markets industry with software including Cross Asset and a wide spectrum of Financial Instruments and Contracts like Foreign Exchange, FX Derivatives, Interest Rate Derivatives, Fixed Income, Money Market, Commodities, Equities, Limits and Compliance.

In both the OTC and the Exchange-Traded Products.

Preference for proven ability in implementing software and familiarity with Trade Lifecycles in support of any or all the following asset classes: credit derivatives, interest rate derivatives, equity derivatives, fixed income, or FX.

Hands‐on knowledge or experience in related areas like Trading, Pricing, Risk Analytics, Market data management and Trading interfaces.

Expertise in the implementation, product development and/or support of Front Office.

Experience writing functional and business specifications with the ability to map conceptual financial and business elements to practical system capabilities.

• CFA or FRM certification is helpful.
• Relevant Front office and Treasury proven track record of 10 to 12 years Good interpersonal skills. The person in this role will spend significant amounts of time working closely with customers as well as training them, and persistence will be key to success!
• Willingness and ability to travel as the need arises!
• Pro activeness and task ownership skills are a must.
• Ability to multi-task and the ability to quickly transition as priorities change to meet demands.

• Education Required:  Degree qualified in Computer Science, Business/Finance or related discipline, or equivalent work experience.

• Special Qualifications:  Knowledge of SQL language is a preference
  -       Experience and a strong interest in software implementation and process management is required
  -       Experience within GRC, application functionality technical IT subjects and products is an advantage

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.