Production Manager

1 Month ago • 8 Years + • Operations

Job Summary

Job Description

The Production Manager at Disney Cruise Line Entertainment in Toronto leads the Toronto Production Team and DCL Casts, overseeing all rehearsal production processes. Responsibilities include managing a team of supervisors, collaborating with senior management on creative and operational decisions, strategizing fleetwide rehearsal scheduling, managing cast contracts and budgets, and building relationships with various departments and vendors. The role also involves performance management, ensuring cast adherence to company policies, and participation in the DCL Toronto leadership team. Some travel to ships may be required for support and audits.
Must have:
  • 8+ years entertainment management experience
  • Disney Character & Theatrical operations understanding
  • Strong scheduling, leadership, and communication skills
  • Budget management and team leadership expertise
  • Experience with cast contracts and performance management
Good to have:
  • Broadway/National Tour experience
  • Cruise industry experience

Job Details

Job Summary:

Disney Cruise Line (DCL), a division of The Walt Disney Company, operates a five-ship fleet of premium class cruise liners and is the industry leader in family vacations at sea. DCL Entertainment (Toronto) is a subsidiary of The Walt Disney Company Canada and serves as the rehearsal headquarters for DCL’s award-winning theatrical productions. Within a state-of-the-art entertainment rehearsal facility, DCL’s production teams pride themselves on creating memorable family entertainment that is both enchanting and magical – delighting the young and young at heart with legendary Disney storytelling.

Based in Toronto, Ontario, Canada and reporting to the Senior Manager, Entertainment Operations, the Production Manager leads Toronto Production Team and DCL Casts – overseeing all Toronto rehearsal production processes and functions. Partners with HR and Safety leaders on training requirements, and strategic planning for future rehearsals, training and production development within the DCL fleet.

Responsibilities

  • Manage team of Production Supervisors and Assistant Production Supervisors, including DAchieve - development implementation and evaluation, leadership expectations, scheduling and vacation planning.
  • Collaborate and support Senior Manager, Entertainment Operations and Director, Artistic and Production regarding creative and operational decision-making.
  • Strategize master planning of fleetwide rehearsal and shipboard contract dates.
  • Partner with Revenue Management in forecasting and confirming fleetwide technical installs (“crossovers”). 
  • Plan and manage cast contract scope commitment deadlines working closely with Resident Directors, DCL Ops, DLE and shipboard partners ensuring annual budget planning targets.  
  • Manage and distribute confirmed cast rehearsal and shipboard contract dates meeting deadlines for all relative partners.
  • Partner with Senior Manager Entertainment Operations in managing the annual production budget.   
  • Develop and maintain strong relationships with HR, Shipboard Teams, DCL Ops, DLE Project Teams and Production Vendors. 
  • Work with Global Casting conducting alumni contract offers and offer record submissions for multiple casts, tracking contracts and rates for each performer.
  • Conduct regular Team and 1:1 meetings with Production Supervisors and Assistant Production Supervisors.
  • Provide feedback and job performance evaluations on a consistent basis offering leadership, guidance and support to assist in meeting team and company goals.
  • Partner with Company Manager and Cast Coordinators on cast fittings logistics and solutions.
  • Partner with Resident Director, Production Supervisors and Character Manager on cast performance issues.
  • Ensure the Cast receive information pertaining to Company Policies and Procedures including but not limited to company updates, expectations and dry docks.
  • Be an active participant on the DCL Toronto leadership team to ensure creative and production goals are met.
  • SMS and LOG responsibility for creating, contributing and upholding the general safety and operating guidelines in Toronto as specified in the Safety Management System within DCL Entertainment.
  • Act as a Production Supervisor as necessary.
  • Some travel ships may be required for crossover support, project installation, stage manager and show quality sustainment and audits.

Qualifications

  • 8+ years’ experience in an entertainment management/production support role, with cruise industry experience considered an asset.
  • Proven experience and understanding of Disney Character & Theatrical operations.
  • Broadway and/or National Tour stage or company management experience is preferred.
  • Demonstrated scheduling, performance management and leadership skills.
  • Excellent communication, organizational and interpersonal skills.
  • Ability to assess and manage competing and changing priorities in a fast-paced environment.
  • Self-motivated and capable of building and leading a team.
  • Able to work with a flexible and fluid production schedule including weekends and long days during busy periods. 

Education

  • Post-Secondary education or equivalent experience in entertainment stage management or production / theatre related position.

Our Company proudly provides equal employment opportunity for all employees and applicants.  We welcome and encourage applications from persons with disabilities.  Accommodations are available upon request for candidates taking part in any aspect of the selection process.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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