Senior Design Program Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a Senior Design Program Manager leader, you will oversee the work happening in many areas of the eBay Financial Services space.  This includes experiences pertaining to the cart and checkout process, tax, global currencies, policies and protections (e.g. returns, fraud, etc.).  A global mentality is essential for ensuring platform-level systems and capabilities are designed into every aspect of the work we produce. 
 

Our Design Program Managers have deep expertise in optimizing user-centered design processes and are engaged in every step of the process from ideating concepts, testing prototypes, defining outcomes, scoping releases, design iterations, engineering collaboration, releasing to the market and tracking the results. Excellent communication, collaboration, and organizational skills are required. This is a hybrid role available to someone located in Toronto, ON and who is able to work in office at least 3 days per week.

You will be responsible for setting direction and partnering with Designers, Product Managers, Business and Engineering to ensure we are delivering releases that consistently meet an ever-higher bar of quality, innovation, and performance. Success depends on the ability to achieve goals and deliver results on time.  

What you will accomplish:

• Leadership – demonstrate leadership by setting direction, optimizing, troubleshooting and course-correcting in order to achieve goals

• Delivery Execution – drive the right outcomes and deliver on time by owning key timelines, roadmaps, execution plans, managing backlogs and effectively communicating status/results across orgs

• Team-building - work with global eBay product team partners (e.g. Product Managers, Engineering, Marketing, Business, etc.) to seek out ways to be more effective and increase job satisfaction

• Design Ops – drive the use of a common set of tools that are used to track, prioritize and rank the work that needs to be performed so it remains in sync with all team members

• Cross-org agility – work across a wide variety of internal and external teams and delivering a plan that represents the needs of UX, Content and Research across the Design team

• Culture and Inclusion – be part of a great work environment, establishing a supportive culture and creating an inclusive space for everyone to do their very best work and have a lot of fun along the way

What you will bring:

• 5+ years’ experience as a Design Program Manager, Technical Program/Product Manager with a track record of leadership, execution and vision

• Experience leading product design teams that build for scale (multiple platforms and markets)

• Experience designing, building and delivering commerce, financial service, payments and protection-related services

• Experience driving the scaling of product design for both creative quality and product efficiency/engagement

• Experience using project management systems such as Jira, Azure Dev Ops, other similar systems to manage cross-org releases and workloads

• Excellent project management, communication and organizational skills

#LI-Hybrid

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