Quality Assurance Team Lead

About Us

Exient is a leading video game developer and publisher with over 24 years of experience. Our portfolio includes a diverse range of games across mobile, PC, console, and handheld platforms, with popular titles such as Lemmings, Angry Birds Transformers, F1, Madden, FIFA, and many more.

Located in both Malta and the UK, our team consists of over forty talented individuals, representing a multicultural and hardworking group of friendly professionals.

Since our founding in 2000, we’ve had the privilege of collaborating with world-class partners like Activision, Disney, EA, Sony, Rovio, and Ubisoft, creating some truly memorable games together.

As we continue to grow, we are seeking passionate, talented, and driven individuals who are excited about the future of gaming to join our expanding team.

About the Role

We are looking to recruit a QA Lead to oversee our growing QA and player support team, working on internal and customer projects across various platforms. QA plays a crucial role as the first line of defence between our rapid product iterations and millions of players, ensuring quality for both our games and those of our partners.

In addition to managing the team, you will work closely with department leads across product, code, art, design, and production to create products we’re deeply proud of and ensure our players have the best experience possible. You will also manage the QA department as its own business unit, identifying opportunities for growth and operational improvements. This includes collaborating with the business development team to secure new external QA projects and expand service offerings to meet client needs

You will play a central role in the success of the QA business unit, driving the business to external partners, attending meetings onsite, at events, and conferences where appropriate in the UK, EU, and wider regions. Additionally, you will be responsible for workforce planning and hiring, ensuring the QA team scales effectively to meet both internal and external demands.

This is an exciting opportunity to help us expand and lead a dynamic team dedicated to delivering top-quality gaming experiences.

Responsibilities

• Lead and manage a team of QA Testers and Player Support Specialists ensuring alignment with both internal and external project goals
• Hire new team members as needed to support the growing demands of the department and external project
• Efficiently manage resource allocation across various internal and external projects
• Foster a positive and collaborative culture within the QA department
• Mentor team members to help them develop and grow professionally
• Collaborate with the QA team to create and maintain Release Candidate (RC) checklists
• Work alongside the scrum teams to assess and validate builds
• Ensure the QA team monitors release stability in conjunction with the product and analytics teams
• Maintain awareness of new feature statuses and identify potential risks to release plans
• Identify opportunities for operational improvements and growth within the QA department
• Collaborate with the business development team to secure external QA projects and expand service offerings.
• Develop and track departmental KPIs to measure and demonstrate the value of QA services.
• Oversee budgeting and resource planning for the QA department.
• Collaborate closely with other lead and represent the QA department within the organisation and during client-facing discussions.
• Manage the submission and release process in partnership with the rest of QA and production
• Maintain our testing device library and identify new devices as needed
• Ensure the QA team checks for, flags, and monitors issues occurring on specific devices or operating systems
• Ensure efficient communication flow between the player community, our ticketing system, QA team, and scrum teams to deliver the best possible product to our players
• Attend relevant meetings, events, and conferences to represent the QA department and build relationships with external partners
• Support business development efforts by promoting QA services to potential clients and partners

Required

• A minimum of five years of QA experience in the video games industry
• Demonstrated strong leadership skills
• Strong knowledge of Google Play Store and App Store backends, tools, and functionalities
• Knowledge of mobile app submission and release processes
• Understanding of the game development pipeline
• Knowledge of the video game industry and market trends
• Understanding of device limitations and player expectation 
• Knowledge of Agile development frameworks (SCRUM) is essential
• Experience working with Jira, Confluence. Knowledge of tools such as Device Farm and Testmo would also be beneficial
• Experience working with source control systems such as P4 and Git
• Willingness to work in an office environment

Interpersonal Skills

• Fluency in English is essential
• Great communication skills and strong leadership abilities
• Detail-oriented problem-solving capabilities and attention to detail
• Quality-driven mindset
• Curious and analytical nature 

All applicants must be based in Malta or willing to relocate.