Sales Support Associate, Enterprise
Job Summary
Job Description
As the Enterprise Sales Support Associate, you will be responsible for supporting the Enterprise Sales team in Gojek by solving day-to-day problems faced by Enterprise merchants. Your responsibilities will include overseeing and improving business processes, advocating for merchants' needs internally, and ensuring seamless implementation of Gojek solutions within the merchant's ecosystem. You will be the first point of contact for escalated onboarding processes, ensuring that all relevant documents are up-to-date and in line with internal audit guidelines. You will also assist in preparing figures, analysis, and reports for business process reviews, and develop strategies to mitigate risks. Additionally, you will create training materials for new merchant staff members and collaborate with the Merchant Academy team on demand-generating activities.
Must have:
- Degree in Business Administration, Accounting, or Information Systems
- Excellent computer and data processing skills
- Proven analytical and communication abilities
- High level of attention to detail
- Ability to grasp concepts quickly
- Excellent written and spoken English and Indonesian
Good to have:
- Experience with Google Docs Suite, MS Office Suite, SQL, Tableau
8 skills required
Job Details
About The Role
As our Enterprise Sales Support Associate, you’ll be an instrumental cog in the Sales team wheel of Gojek that directly impacts the company’s SOP to solve day-to-day problems faced by Enterprise merchants and the regional Enterprise Sales team. Your main objectives will be to oversee and improve business processes for sales support team, work with the regional Enterprise Sales Team to help advocate for our Enterprise merchants’ needs internally, and ensure seamless implementation of Gojek solutions with and/or within the merchant’s ecosystem with the respective merchant’s IT team . The Enterprise Sales team will be your companions during this ride. You will have the opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills, catering to the day-to-day needs and issues of our beloved merchants.
What You Will Do
- Be the first point of escalated contact regarding onboarding processes of Merchants and Partners, acting as internal consultant for all processes relating to onboarding, with special focus in Enterprise merchants
- Ensure that all relevant administrative documents pertaining to Merchants’ lifecycle are kept up to date, in accordance with internal audit guidelines & assist in monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines
- Ensure that Gojek receives all necessary onboarding documents for Merchants and Partners and conduct periodical checks to update Gojek’s databases
- Assist in preparing figures, analysis and other ad-hoc reports for use in business process reviews with potential Partners, ensuring documentation thereto and create internal reports regarding alignment between Partners’ processes and Gojek’s internal system capabilities to serve them
- Assist in business discussions with the Account Management and Partnerships team ensuring key objectives are met and formulate strategies to mitigate risks associated with same
- Further the team’s analysis by developing deeper business intelligence metrics and use same to formulate strategies in achieving shared desired results
- Assist in the creation of training material for newly onboarded Merchant / Partners staff members and or other demand-generating activities in collaboration with the Merchant Academy team
What This Role Needs
- Educated (Degree-level) from a variety of disciplines, focusing on Business Administration/ Accounting/ Information Systems
- Excellent practical level of computer and data processing and presentation software literacy (Google Docs Suite, MS Office Suite, SQL, Tableau), or the ability to quickly learn and use the knowledge thereto
- Excellent interpersonal skills with proven analytical and effective verbal and written communication abilities
- Possesses a high level of attention to detail and accuracy
- Ability to quickly grasp concepts, business processes and translating them into a output-based working level document
- Excellent written and spoken English and Indonesian skills
- Self-starter, with the ability to work independently and as part of a team in achieving desired results; ability to complete deadlines amid competing priorities
- Preferred to have had 1-3 years’ Business Administration experience
About The Team
The Sales Excellence team is an integral part of the Greater Sales Team, and based in HQ Office Jakarta, Indonesia. We work closely with both the Sales Strategy, product, function teams as well as the Sales team in the regions. Our primary focus is to ensure that the company’s KRs are achieved by providing the support to the sales and sales support teams needed to excel in their job, which could vary from solving merchant’s onboarding issues, improving business processes, to supporting GoFood campaigns.In our spare time, we exercise everyday (just kidding!) -- we discuss the shows we watch on Netflix (or whichever streaming service our favorite show is on right now), we enjoy conversations over coffees, we do book swaps because we love to read, we eat good food and we exercise (sometimes).
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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