Senior Application Support Engineer

In the senior application support engineer position, you will focus on maintaining and supporting the in-house developed software products for our human resources and timekeeping activities, intended for, but not limited to, the European market. It is an exciting opportunity that requires entrepreneurial, communicative and operational skills as well as the ability to work with many stakeholders. You are responsible for the successful implementation and management of our services (applications) in the production environments and provide level III/IV support to ensure that the service meets quality, security and compliance standards. Because you are working on urgent, immediate changes, you should have an excellent problem-solving skills and the ability to interpret data in the context of our business stakeholders.

• Collaborate with other cross-functional teams such as product owners, software, quality, and release engineers to own your case from start to deployment.
• Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.
• Be the business users’ point of contact for technical decisions and remove obstacles.
• Handle multiple incidents and tasks in parallel.
• In addition to ongoing incidents, you are responsible for tackling urgent problems that require immediate action.
• Able to communicate and collaborate with domain experts from different disciplines.
• Communicative and operational skills as well as the ability to work with many stakeholders.
• Investigate root cause of failures to drive continual improvement.
• Continually learn, set, teach, apply software best practices, tools and technologies.
• Work along with team independently and take an active approach to escalation management.