Senior IT Firstline Support
Job Summary
Job Description
Avalanche Studios Group seeks a Senior IT Firstline Support to join their Stockholm team. Responsibilities include resolving support tickets through Jira, providing on-site and remote support for Windows and Apple clients, managing user onboarding/offboarding, maintaining meeting rooms, handling hardware/software purchases, and documenting solutions. The ideal candidate will possess 2+ years of relevant IT experience, proficiency with Active Directory & Google Workspace, excellent communication skills, and a passion for technology. Experience in a game development studio is a plus. The role involves a hybrid work model.
Must have:
- 2+ years IT experience
- Active Directory & Google Workspace
- Fluent English
- Problem-solving skills
- Jira Service Desk proficiency
Good to have:
- Game development studio experience
3 skills required
Job Details
We're now looking for a Senior IT Firstline Support to join our IT department in Stockholm!
As the IT Firstline Support, you will work with our internal support team to support our staff in our different studio locations.
The Position
You will be a part of the IT department consisting of our Support and Infrastructure team. In the role you’ll be reporting to our IT Operations Manager.
To succeed in this role you will need at least 2 years of relevant work experience, know your way around computers and how to build them but most importantly: Have a true passion for IT and Tech.
What you’ll do:
- Solve incoming support tickets through Jira Service Desk independently and in a professional way while maintaining set SLAs.
- Provide on-site support and troubleshoot Windows & Apple clients, hardware and software.
- Execute the onboarding & offboarding, including setting up PCs and user accounts for new hires.
- Create documentation of your solutions in our internal database.
- Maintain our meeting rooms making sure they’re running as intended and providing a smooth user experience.
- Handle purchases of hardware and software.
Who you are:
- 2+ years of IT experience, a plus if it’s prior experience of working in a Game Development Studio.
- Previous experience working with Active Directory & Google Workspace
- Fluent in English, both written and verbal communication.
- A team player and able to work constructively across functions.
- A pragmatic, unpretentious problem solver with strong communication skills
Note: Research shows under-represented groups in the industry (especially women) might not apply to a job if they don’t check off every requirement. At Avalanche, we’re more about your drive to learn and interest in tackling challenges than what’s on your resume! So don’t stress if you don’t tick every box— shoot us your application anyway! Diverse opinions and different experiences are what make our teams so great, not itemized lists of qualifications.
The Stockholm location
Our Stockholm office is situated in Södermalm, the beating heart of the city’s game industry. It’s a physical representation of our games – the lush vegetation of Just Cause and theHunter: Call of the Wild meets corroded metal straight out of Mad Max. It has everything you need to make it your creative base camp.
Our values
At Avalanche Studios Group, we create worlds beyond limits. But that’s not exclusive to our games, so we’re committed to developing a diverse and inclusive workplace. All Avalanchers have a shared responsibility to create an open work environment where everyone is treated equally and respectfully. Being part of our world is not contingent on your heritage, your gender, or sexual orientation. It’s all about your passion and creativity.
How to apply
To apply for this position, please register below and provide your CV in English. We review applications continuously. All further studio-related information is provided under a non-disclosure agreement.
At Avalanche Studios Group we're always on the lookout for talented individuals to join our passionate team, but please not that relocation assistance is not available for this role.
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About The Company
Avalanche Studios Group is a leading interactive entertainment company, offering a rich portfolio of games from its divisions Avalanche Studios, Expansive Worlds, and Systemic Reaction, including the Just Cause franchise, Rage 2, theHunter: Call of the Wild and Generation Zero.
Avalanche Studios Group is committed to being a truly inclusive and sustainable workplace that creates innovative games through the power of our people’s creativity. All of Avalanche Studios Group games are developed using the proprietary Apex engine, enabling vast open worlds with endless creative possibilities.
Learn more at www.avalanchestudios.com/
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