Senior Manager - HR Business Partner
Job Summary
Job Description
Senior HR Business Partner role focusing on strategic talent solutions, building organizational capabilities, and cultivating Clevertap's culture. Requires 10+ years of HR experience, 6+ years as a strategic HR business partner/manager in the Tech or SaaS industry, and proven success in implementing large-scale HR programs.
Must have:
- HR Business Partner
- Strategic Talent Solutions
- SaaS Industry Experience
- Large-scale HR Programs
Good to have:
- MBA
- Proficient in Excel
- Change Management
- High Growth Environment
Perks:
- Global Growth Startup
- Fast-paced Environment
8 skills required
Job Details
About the Role:
We are on the lookout for a Senior Manager - HR Business Partner (Non Tech). You will be the single point of contact to solve key people issues at the site. You will partner with people managers, senior business leaders to build their leadership capability, cultivate future leadership talent, develop talent strategy and achieve key outcomes in addition to taking on leadership positions within Clevertap’s global HR programs, initiatives and related project teams
What will you do:
- Work in partnership with Global People Ops, HR COE and TA to provide daily HR support to the business in your geographies and develop strategic talent solutions from hiring through career progression and succession planning to ensure we attract, retain and develop the critical skills needed to propel Clevertap forward to new heights.
-Support business strategy by identifying and delivering solutions, building organizational capabilities, driving desired behaviors and designing processes that promote high-performing organizations and ensure the successful execution of goals.
- Cultivate, nurture, foster and further develop Clevertap’s rich and deep cultural roots - improving programs, diagnostics, and related engagements, to develop Clevertap’s overall capability to foster a healthy, cohesive, collaborative, fun rewarding and equitable workplace.
- Coaching and influencing leaders with comfort - challenging, pointing out different perspectives and approaches. Provide thought partnership to leadership in forecasting and planning the talent pipeline requirements in line with the function/business strategy
- Lead efforts to identify potential successors for important roles and key leadership positions. Define developmental roadmaps and engage with the appropriate CoE partners across employees’ lifecycle. Establish clarity about important roles and develop strategies to address retention risks and skill gaps. Participate in the selection process of our future talent. Provide direct mentoring for high potential talent and their line of management.
- Identify important metrics to assess and diagnose the health of the organization. Educate management on headcount planning, building diversity, achieving equity, employee engagement, attrition, employee skill progression and other related metrics and partner with HR Ops to track. Apply knowledge of HR metrics and use data from multiple tools to assess and influence / guide decision making. Conduct weekly meetings with respective business units and provide insights on overall function’s health.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
What are we looking for?
Must Have:
- Total experience of 10+ years in HR field with minimum 6+ years of progressive success as a strategic HR business partner/manager in the Tech or SaaS industry.
- Proven ability to apply best-in-class HR best practices across industries gained from Experience implementing large-scale HR programs across departments.
- Successful track record of implementing HR processes, employee resourcing, performance management and change management. Team player with a sense of ownership, “get things done” attitude, bias for action and ability to balance short-term decisions with longer-term vision. Self-motivated and able to thrive in a fast-paced and self-directed environment
- Highly analytical and metrics driven. Expert in using technology to streamline and improve processes. Demonstrated proficiency with business applications, such as G-Suite, Microsoft Office suite and human resource information systems
Good to have :
- Graduate plus an MBA
- Highly proficient with Excel
- Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Measures of Success :
- Attrition rate
- People satisfaction score
- Adoption of PMS across functions
- Career Progression
Who will you report to: VP - People Success & Operations
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities.
- Experience diversity by working on compliances for 14+ countries.
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
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