Senior Technical Program Manager

Senior Technical Program Manager

The Senior Technical Program Manager is expected to:

Drive the overall direction and management of global IT projects individually or through designated Project Managers, ensuring adherence to department standard processes and procedures. Guide the project team through the profiling and analysis of projects to identify and plan for services that must be provided. Deliver large, very complex, globally impacting programs and projects which may last several years. These projects may involve highly complex interrelationships within the organization. Lead and cultivate the organization’s relationship with internal customers or other executive partners and vendors. Understand the customer’s business objectives and assist them in achieving those goals. Work with other Project Managers in the DTIS IT PMO through the project lifecycle. Provide daily oversight of activities and results. Assist the PM Team in establishing policies and guidelines

Required skills

PEOPLE:

• Demonstrated success as a senior-level Program Manager, showing a track record of delivering large, complex projects/programs under budget and on schedule.
• Strong communication, leadership, facilitation, mentoring and personnel management skills, especially in a matrix organization.
• Strong interpersonal skills with the ability to work well with people at all levels.
• Empathy for the customer and understanding of customer service approaches.
• Ability to build teams and motivate individuals and groups.

PROCESS:

• Must have knowledge of industry standard methodologies for project management, software engineering and business processes, such as: Project Management Institute methodology (PMI’s PMBOK), Information Technology Information Library (ITIL) or Agile Project Management.
• Desire to learn new project management philosophies and strategies.
• Formal Project Management Certification is desired but not required.

TECHNICAL:

• Strong technical writing and documentation skills.
  Must have computer science knowledge adequate to understand and communicate interactions among sophisticated computer systems in business terms.
• Ability to analyze business requirements and translate those into services or solutions and develop associated plans for delivery.
• Ability to express sophisticated technical concepts effectively, both verbally and in writing, to diverse groups of people.
  Proficient in MS Visio, MS-Project or Project Server, Excel, Word and Powerpoint.

PLANNING/IMPLEMENTATION:

• Handle multiple tasks. Work independently and deliver a consistent high level of performance.
• Develop practical responses to issues where there is no clear precedent.
• Build and maintain project plans and budgets, and run in concert with line management to deliver projects on time and on budget.
• 6-10 years of project management experience.

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