Senior User Researcher

6 Months ago • 3-5 Years • UI/UX Design

Job Summary

Job Description

SEGA seeks a Senior User Researcher with 3+ years of experience in UX research, ideally within gaming. You'll conduct usability testing, analyze data, and advise on product development. Experience with qualitative/quantitative methods, research design, and stakeholder management is essential.
Must have:
  • User Research
  • Gaming Industry
  • Qualitative Methods
  • Quantitative Methods
Good to have:
  • HTML, SQL
  • R/Python
  • Stakeholder Management
  • Project Management
Perks:
  • Competitive Salary
  • Benefits Package

Job Details

Description

Position at SEGA European Head Office

Senior User Researcher
 
UXR Team
Based at Creative Assembly, Horsham, West Sussex.
Hybrid working
 
Why Us:
 
SEGA employees are passionate about entertaining the world with creative, innovative experiences, while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with a place where everyone knows each other on a first-name basis, working together to create innovative experiences, one community at a time. Our world-class development Studios span the UK, France and Bulgaria. Known for quality and creativity above all else, our studios include, Amplitude Studios, Creative Assembly, HARDlight, Sports Interactive and Two Point Studios.
 
We are looking for a Senior User Researcher to apply their expertise in evaluating gaming experiences alongside the product development and utilising world-class research. This role involves engaging with studio and publishing leaders across the organization to provide key insights, track UX progress during development and reveal what our users need from our products by conducting targeted usability studies and working with cross-functional teams. You are driven and excited to be part of a highly skilled and advanced UX research team that builds strong partnerships across the organization and helps shape the future of SEGA’s games.
 
We believe that delivering the best games relies on having the best people, so we are constantly investing in our people through our benefits package, flexible working, and our community-focused, people-centric culture. Our industry-leading compensation and benefits include competitive salary and bonus schemes, private medical insurance, private dental insurance, health screening, electric car scheme, home technology scheme, Microsoft package discounts, and much more!
 
Why You:
 
You have considerable experience inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping project teams better understand what would make a user’s experience more intuitive, accessible, and seamless.
 
 
KEY RESPONSIBILITIES
 
  • Conduct usability testing to discover problems with UI and systems interactions, gauge user sentiment, review the presentation and interaction of game systems by employing various methods like prototype testing, 1:1 interviews, focus groups etc.
  • Interact with and maintain good relationships with a variety of stakeholders to plan user research tests, understand and advise on the focus of tests.
  • Help in supporting internal development studios to build and maintain a successful relationship with SOE Product Development.
  • Align with game development teams to define actionable next steps from UX research.
  • Provide creative and executional UX guidance to help improve product quality and innovation.
  • Partner across organizational and Global teams with a variety of disciplines (analysts, designers, product owners, market researchers, producers, etc.) to generate feedback which deeply impact the trajectory of their product work.
  • Effectively communicate UXR results to multiple levels of the organization in creative ways that drive impact.
  • Create evolving UXR approaches to inform the development of new experiences.
  • Travel to our other Development Studios and UK Publishing office as required.
  • Maintenance of the Lab setup, tech checks and rehearsals.
  • Documenting SEGA’s Best Practices and processes for UI/UX.
  • Any other research related tasks according to business needs.
 
KNOWLEDGE, SKILLS & EXPERIENCE
 
  • 3+ years of experience within a User Research role, ideally within the video game industry.
  • Minimum BSc degree in HCI, Human Factors, Ergonomics, Psychology, UX Design, or any other relevant training or experience.
  • Relevant training and/or certifications as a UX Researcher.
  • Extensive knowledge and a broad range of skills in research design and qualitative and quantitative methods applied in a business environment. Some familiarity with HTML, SQL and R/Python is required.
  • Great relationship building, collaboration, communication and problem-solving skills.
  • Proven ability to work on multiple titles at any given time.
  • Great stakeholder management and project management skills.
  • High attention to detail.
  • Experience working with Designers and Programmers to improve the usability of products and other features.
  • Effective communication skills (verbal and written) across all levels and organizations.
  • Highly collaborative, team-minded person who consistently drives toward better outcomes for the business and the game development teams.
  • Ability to quickly and effectively share UX research results.
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration.
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
 
Preferred Attributes
 
  • Highly collaborative, team-minded person who consistently drives toward better outcomes for the business and the team.
  • Fluency in Japanese is advantageous.
  • A strong desire for creative problem-solving with a positive attitude.
  • Knowledge of franchise development and long-term planning.
  • Passionate about video games and possesses a knowledge of competitor products within the industry.
 
Our Commitment to Equity, Diversity, Inclusion & Belonging:
 
At SEGA, we celebrate diversity and believe in a diverse, inclusive, and equitable world in which everyone feels valued and respected regardless of what they look like or where they come from. Whether you’re a prospective employee or a full-time member of staff, we want you to feel involved and supported in all aspects of our work and to have amazing opportunities during your time with us regardless of your background. We welcome people regardless of age, race, ethnicity, disability, gender identity and expression, sexual orientation, neurotype, socioeconomic background, and whether you’re pregnant or on family leave.
 
SEGA is a place where staff have a voice which is integral to our success as a business. Our inclusive, passionate people are empowered to educate, inform, and build awareness through our inclusion and wellbeing staff led values groups which include DEN (Disability Employee Network), RISE (Reinforcing Inclusion through Solidarity and Equality), Women at SEGA, PRIDE, SEGA Minds (group supporting mental health), Momiji (group that celebrates our Japanese heritage, language, and culture) and VIBE (our social and engagement committee).

Similar Jobs

Dun & Bradstreet - Business Development Manager (R-16022)

Dun & Bradstreet

London, England, United Kingdom (On-Site)
6 Months ago
Ness Digital - Java & React Senior Engineers II (T17)

Ness Digital

Timișoara, Timiș, Romania (Remote)
3 Months ago
Ludeo - Senior Front End Developer

Ludeo

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Canva - Senior Frontend Engineer - Help Content and Findability

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Luxoft - Senior React JS Developer

Luxoft

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Riot Games - Visual Designer II - Teamfight Tactics, Gameplay

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Globalization Partners - Senior UX/UI Designer – Web & Mobile (AI Native App)

Globalization Partners

United States (Remote)
2 Months ago
Ilyon - Senior UI Artist

Ilyon

Israel (On-Site)
1 Month ago
Garena - Graphic Designer

Garena

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Wargaming - UI Artist (World of Tanks)

Wargaming

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Electronic Arts - C++ Software Engineer - Generalist - American Football

Electronic Arts

Madrid, Community Of Madrid, Spain (Hybrid)
3 Months ago
USE Insider - Technical Support Specialist - Istanbul

USE Insider

İstanbul, İstanbul, Türkiye (Hybrid)
6 Months ago
PwC - Assurance Technology Risk & Quality Manager

PwC

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Poki - Frontend Developer

Poki

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
PwC - Forensics - Threat Intelligence Analyst  - Deals

PwC

Amman, Amman Governorate, Jordan (On-Site)
6 Months ago
Aristocrat Gaming - Tech Lead - Fullstack Developer (Java + TypeScript)

Aristocrat Gaming

Gurugram, Haryana, India (Hybrid)
1 Month ago
CloudHire - Salesforce Developer L5/6 (Vlocity)

CloudHire

Pune, Maharashtra, India (Remote)
5 Months ago
Every matrix - Middle Frontend Developer (JavaScript)

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
6 Months ago
Next Level Business Services - Salesforce Developer

Next Level Business Services

Chicago, Illinois, United States (On-Site)
6 Months ago
Mindtickle - Design Manager

Mindtickle

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Horsham, England, United Kingdom

Magnopus - Senior Technical Designer

Magnopus

St Albans, England, United Kingdom (Remote)
2 Months ago
Tripledot Studios - Machine Learning Engineer

Tripledot Studios

London, England, United Kingdom (Hybrid)
2 Months ago
Bally's Interactive - Retention Executive

Bally's Interactive

London, England, United Kingdom (On-Site)
5 Months ago
Frontier Developments - Customer Support Manager

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
1 Month ago
Playtech - Head Of Support

Playtech

Manchester, England, United Kingdom (On-Site)
2 Months ago
PTW - Japanese to US English Translator

PTW

United Kingdom (Remote)
3 Months ago
The Walt Disney Company - Product Development Associate - Footwear, Accessories, Luggage (Fixed-term contract)

The Walt Disney Company

London, England, United Kingdom (Hybrid)
5 Months ago
Maverick Games - Principal Rendering Engineer

Maverick Games

Warwick, England, United Kingdom (On-Site)
3 Months ago
Hutch - Marketing Artist

Hutch

England, United Kingdom (Hybrid)
4 Months ago
PlayStation Global - Senior Director, Merchandising & Editorial

PlayStation Global

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

UI/UX Design Jobs

GOALS - Senior UI Engineer

GOALS

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
Playtech - Graphics Designer

Playtech

Kingston Upon Hull, England, United Kingdom (On-Site)
1 Month ago
Appier - Senior UI Designer

Appier

Taipei City, Taiwan (On-Site)
5 Months ago
JetLearn - Website Product Manager / Conversion Rate Optimisation (CRO)

JetLearn

Delhi, India (On-Site)
5 Months ago
Niantic - Visual & Motion Designer (Short-term)

Niantic

Bellevue, Washington, United States (Hybrid)
1 Month ago
Rocket Science - UI/UX Designer

Rocket Science

Cardiff, Wales, United Kingdom (Hybrid)
1 Month ago
Bally's Interactive - Lead UX Researcher

Bally's Interactive

Manchester, England, United Kingdom (On-Site)
4 Months ago
Lighthouse Studios - Builds and Rigging Artist

Lighthouse Studios

Kilkenny, County Kilkenny, Ireland (On-Site)
2 Months ago
Ubisoft - Lead UI/UX Designer - Video Games

Ubisoft

Saint-Mandé, Île-de-France, France (Hybrid)
3 Months ago
Epic Games - Senior Tools Programmer, Applied Usability

Epic Games

(On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

SEGA is a game developer and publisher, and one of the most recognizable brands in the video game industry.

Farnham, England, United Kingdom (Hybrid)

London, England, United Kingdom (On-Site)

England, United Kingdom (Hybrid)

England, United Kingdom (Hybrid)

England, United Kingdom (On-Site)

England, United Kingdom (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

View All Jobs

Get notified when new jobs are added by SEGA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug