Service Support Specialist
Job Summary
Job Description
Join Evolution as a Service Support Specialist in Malta. Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations, operating state-of-the-art broadcasting studios worldwide. This role involves ensuring seamless gaming operations by identifying and resolving real-time incidents, monitoring critical systems, investigating player disputes, and ensuring timely resolutions for client issues. The specialist will also record incidents, prepare reports, coordinate case resolutions, and contribute to maintaining a high-quality gaming environment.
Must have:
- Ensure uninterrupted table operations by identifying and resolving real-time incidents.
- Monitor critical systems and infrastructure using provided tools, escalating alerts.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports.
- Coordinate case resolutions across internal teams and support shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying issues.
Good to have:
- Customer support experience
2 skills required
Job Details
Job Description
- Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Qualifications
- Excellent English skills (spoken and written).
- Customer support experience preferred.
- Strong decision-making, problem-solving, and leadership abilities.
- Excellent multitasking skills with a proactive, detail-oriented approach.
- Ability to thrive in a dynamic, multicultural, and high-pressure environment.
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About The Company
Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.
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