Service Support Specialist
Job Summary
Job Description
As a Service Support Specialist at Evolution in Malta, you will ensure seamless gaming operations by resolving real-time incidents, monitoring critical systems, and investigating player disputes. You will also be responsible for providing timely and accurate resolutions for client and end-user issues. This role requires excellent English skills, strong decision-making abilities, and the ability to thrive in a fast-paced, multicultural environment. You will contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Must have:
- Excellent English skills (spoken and written).
- Strong decision-making, problem-solving, and leadership abilities.
- Excellent multitasking skills with a proactive, detail-oriented approach.
Good to have:
- Customer support experience preferred.
- Ability to thrive in a dynamic, multicultural, and high-pressure environment.
1 skill required
Job Details
Company Description
Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.
Job Description
- Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Qualifications
- Excellent English skills (spoken and written).
- Customer support experience preferred.
- Strong decision-making, problem-solving, and leadership abilities.
- Excellent multitasking skills with a proactive, detail-oriented approach.
- Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Similar Jobs
PwC
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 8 Months ago
ComeOn Group
Marbella, Andalusia, Spain (Hybrid)
• 2 Months ago
Riot Games
Los Angeles, California, United States (On-Site)
• 1 Month ago
Ion
Jersey City, New Jersey, United States (On-Site)
• 8 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
HCL Tech
Ohio, United States (On-Site)
• 1 Month ago
Tencent
New York, New York, United States (On-Site)
• 6 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Birkirkara, Malta
Get notifed when new similar jobs are uploaded
Customer Service Jobs
ComeOn Group
Marbella, Andalusia, Spain (Hybrid)
• 2 Months ago
USE Insider
Istanbul, İstanbul, Türkiye (On-Site)
• 8 Months ago
Nordson Corporation
Bengaluru, Karnataka, India (On-Site)
• 1 Month ago
HP
Bucharest, Bucharest, Romania (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.
Get notified when new jobs are added by Evolution
