Service Support Specialist

1 Week ago • All levels

Job Summary

Job Description

As a Service Support Specialist at Evolution in Malta, you will ensure uninterrupted table operations by resolving real-time incidents, including dealer errors and software issues. You will monitor critical systems, investigate player disputes, and ensure timely issue resolution for clients and end-users. This role requires detailed incident reporting, coordination with internal teams, and proactive identification of potential issues to maintain a high-quality gaming environment. This position requires strong problem-solving, decision making skills and multitasking skills.
Must have:
  • Excellent English skills (spoken and written).
  • Strong decision-making and problem-solving skills.
  • Excellent multitasking skills and detail oriented approach.
Good to have:
  • Customer support experience preferred.
  • Leadership abilities.
  • Ability to thrive in a dynamic, multicultural environment.

Job Details

Company Description

Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.

Job Description

  • Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
  • Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
  • Investigate and resolve player disputes related to game integrity or dealer actions.
  • Ensure timely and accurate resolutions for client and end-user issues.
  • Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
  • Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
  • Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

Qualifications

  • Excellent English skills (spoken and written).
  • Customer support experience preferred.
  • Strong decision-making, problem-solving, and leadership abilities.
  • Excellent multitasking skills with a proactive, detail-oriented approach.
  • Ability to thrive in a dynamic, multicultural, and high-pressure environment.

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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