Specialist, Learning Development & Quality Assurance (Compliance Operations)

About the Team

About the Opportunity

Requirements: What We Look For In You

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  • Minimum 2-5 years of experience in a compliance-related role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage).
  • Previous experience in training, coaching, or educating individuals in a compliance setting is highly desirable.
  • CAMS or ICA certification is a plus.
  • Able to work on-site.
  • Strong public speaking and presentation skills with the ability to simplify complex regulatory concepts for diverse audiences.
  • Ability to provide clear, concise, and engaging training materials and documentation.
  • In-depth knowledge of regulatory requirements and compliance standards (e.g., AML, CDD, Sanctions, etc.).
  • Strong analytical abilities to assess training needs and measure training effectiveness.
  • Ability to develop training content based on regulatory changes and emerging compliance trends.
  • Highly organized with the ability to manage multiple projects and priorities.
  • Patient and approachable, with a focus on employee development and continuous improvement.
  • Capable of working both independently and collaboratively within a team environment.
  • Comfortable working in a fast-paced, dynamic environment with changing priorities.

Key Responsibilities: What You’ll be Doing

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  • Develop and deliver comprehensive compliance training programs to ensure all Compliance Ops agents are equipped with the necessary knowledge and skills to perform their BAU duties and meet regulatory standards (e.g., AML, CDD, Sanctions).
  • Evaluate the effectiveness of training sessions by gathering feedback, monitoring performance, and assessing compliance-related outcomes. 
  • Perform regular training needs assessments across Compliance Ops teams to identify areas for improvement and create tailored training solutions to address skill gaps or emerging compliance risks.
  • Conduct refresher training as necessary to reinforce key compliance principles.
  • Conduct Quality Assurance (QA) review as needed to assess agent performance, identify areas for improvement, and provide necessary feedback and coaching.
  • Work closely with the QA team, Compliance Ops functions, and other relevant teams to align training initiatives with compliance objectives, ensuring consistency and relevance in all training materials.
  • Create, update, and maintain training materials, including presentations, manuals, e-learning modules, and other resources, to ensure they reflect the latest compliance requirements and best practices.
  • Conduct coaching sessions for Compliance Ops agents as necessary, helping them improve performance and better understand compliance expectations. 
  • Stay informed on changes in industry regulations and compliance trends, ensuring that all training materials and programs are updated in line with current standards and guidelines.
  • Contribute to the development and rollout of new training programs, initiatives, and projects aimed at improving compliance knowledge, performance, and adherence to regulatory requirements.