Sr. Business Analyst

Job Description:

Sr. Business Analyst

Job Description: 

As a Senior Business Analyst, you’ll be a key member of the Business Platforms team responsible for the solutions delivered to our stakeholders. You’ll act as a liaison between the Business Platforms team and stakeholders from DGS and regional business function/technology team members. You’ll gather and document solution requirements, working closely with domain subject matter experts, business stakeholders, project leadership, developers, and quality assurance team members. You will also be responsible for getting these requirements understood and executed by the development team and then getting the solution implemented in a timely fashion for the users. These solutions will include custom development for business function needs, integration with Global and regional platforms team, maintaining and enhancements to existing platforms. 

 Key Responsibilities  

• Understand and identify the business issues / requirements and create a detailed Functional Requirement Document
• Develop a prototype / framework that meets requirements and addresses the business issue.
• Brief the technical team on the requirements. Address and resolve all doubts/queries of the developer / tester. As and when required, check with stakeholders and seek clarity.
• Ensure smooth deployment of the solution and conduct training for end users as and when required.
• Post project completion; seek for feedback from project stakeholders.
• Conduct a thorough impact analysis on system for change requests.

• Assist with solution testing and user acceptance testing plans and execution.  

• Update and maintain solution documentation including requirements documents, data flows, schema/layout documentation, etc.  

• Maintain the solution in production, working with end users, and facilitating change requests with the broader team using a defined change management process. 

 Qualifications + Skills  

• Bachelor’s Degree or equivalent

• 8+ years of experience in gathering and documenting solution requirements for the purposes of scope management, design, development and testing enablement. 
• Good problem solving and business acumen

• Experience writing and maintaining solution documentation (requirements documents, data flows, User stories, etc.). 

• Experience working within common delivery methodologies (e.g. agile and/or waterfall). 

• Experience with business intelligence reporting (e.g. Power BI, Tableau, and/or similar platforms). 

• Experience with system and user acceptance testing. 

• Experience writing SQL to perform data analysis. 

• Strong customer service orientation and collaboration skills. 

• Effective communication skills, ability to simplify and structure complex concepts to streamline interactions and highlight key points. 

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