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Store Manager

England, United Kingdom (On-site)

Store Manager

3 Months ago • Upto 10 Years • Operations

About the job

2 skills required for this role

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budget-management

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Job Description

Lead a Trek store, drive sales, manage staff, deliver exceptional customer service, and contribute to the cycling community. Strong leadership, sales, and people management skills are essential.

Must have:

Leadership skills
Sales experience
Customer service
People management

Good to have:

Retail experience
Bike knowledge
Financial management
Training experience

Perks:

Staff purchase
Company bonus

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.

Your key responsibilities will include:

Financial Performance

Actively work the sales floor interacting with customers and employees to achieve the store sales goals.
Will be one of the top two (2) sales people in the store. Lead all staff in world class customer service to deliver on all financial goals of the organization.
Participate in the annual budgeting process, quarterly/monthly financial review meetings as needed, and other meetings as necessary for the financial health of the business.

High Performance Staff

Organise, implement, and validate staff training. “Training” will include but not be limited to sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
Will conduct a bi-weekly leadership meeting with Service Lead and Sales Lead to review prior 2 week performance as well as future planning.

Store Merchandising and Operations

Participate in the merchandising of the store to ensure a professional, accessible, and inviting shopping experience.
Merchandising includes but is not limited to sorting, straightening, fixture arrangement, and feature displays.
Monitoring store supplies and ordering/purchasing as needed.
Responsible for exporting daily files into QuickBooks weekly.

Human Resources

Actively participate in all facets of human resources and staffing within the store. This includes interviewing potential employees, completing new-hire paperwork, scheduling, and disciplinary matters.

Miscellaneous Duties