Strategic Account Manager (R-16973)

20 Hours ago • All levels

About the job

Summary_{By Outscal}

Dun & Bradstreet seeks a Strategic Account Manager to manage existing accounts, ensuring retention and exploring upselling opportunities. Responsibilities include periodic customer meetings, cross-selling D&B products, identifying market research opportunities, and ensuring timely renewals. Strong communication, sales, and account management skills are required.

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Key Responsibilities

Complete ownership of existing accounts
Periodic meetings with all customers in the portfolio
Ensuring touch points in different business segment of customers in the portfolio
Ensure retention rate of 85% and upwards on the existing account base
Explore opportunities of upselling accounts through cross- sell/upsell via other D&B product & offerings
Ensuring upsell of ESG reports to all customers in the portfolio
Identifying market research opportunities in the existing accounts and build pipeline of the same
Identification and planning through risk profiling- high/low and accordingly plan sales and revenue fulfillment
Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
Responsible for the overall accounts receivables, document collection for the allotted accounts
Provide industry updates/D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
Ensure bundled sales of D-U-N-S registered & ESG registered in existing accounts, comprising at least 35% of volumes allocated
Would be responsible for achieving their own business targets

Operations

Always ensure process adherence and error free timely delivery of projects
Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
Maintaining the data/client contact details in appropriate data warehouses hygienically
Progress reviews and forecasting reports are filed periodically as required by the management
Regular update of all the activities in the tools provided and track the movement of all such activities

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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