Technical Business Analyst - eCommerce

The Technical Business Analyst will require strong analytical and problem-solving skills, and impeccable organizational, time management, and communication skills, both oral and written.

This position will partner with IT leadership to provide oversight into eCommerce projects and help in tracking project deliverables. The ideal candidate will be able to significantly drive project activities across requirements gathering, data analysis, integration and in the preparation, visualization, and presentation of to-be solutions.

This is an on-site role which is based in Milpitas, CA.

Position Summary, Responsibilities, and Expectations:

• Be a subject matter expert to inform and drive forward strategic and process improvement initiatives for eCommerce.
• Capture, refine, prioritize, and maintain the digital workstream backlog, including features, and acceptance criteria in user stories.
• Work with multiple teams and product managers to help build the right digital product, in line with our roadmap.
• Maintain continuous and transparent communication with stakeholders to prioritize the workstream backlog and demonstrate development efforts via product demos.
• Provide timely input to leadership for necessary changes or delays that could affect the roadmap.
• Serve as a voice of the customer to our delivery teams, demonstrating the customer’s perspective across the product / solution journey.
• Manage and prioritize multiple activities/tasks and coordinate various channels of communication at the same time.
• Participate in daily standup meetings, backlog grooming sessions, sprint reviews and retrospective meetings.
• Follow established procedures and recommend changes to improve processes.
• Develop and execute on plans for critical projects including requirements gathering, user acceptance testing, and business communication activities.
• Ensure that configurations, system features and documentations are appropriately updated.
• Adhere to the organization’s IT standards.

Essential Skills and Experience:

• Focus on details, be organized, and be service-oriented.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Understand the impact of new information for both current and future problem-solving and decision-making.
• Perform effectively with and without supervision, either independently or as a team member.
• Acquire knowledge of supported applications.
• Maintain the confidentiality of information and systems.
• Use excellent interpersonal, written, and oral communication skills.
• Employ strong customer service and presentation skills.
• Execute on other duties as assigned.

Preferred skills:

• 3+ years of experience as a Business/Technical Analyst on eCommerce solutions.
• In-depth knowledge of Agile processes and principles.
• Experience in using JIRA and Confluence.
• Ability to analyze and research systems issues and products as required.
• Exceptional analytical skills and attention to detail.

Education:

• Bachelor's degree in Computer Science, Management Information Systems, or related technical domain.

For roles that are based at our headquarters in Milpitas, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.  

Annual Salary Range $120,000—$150,000 USD