Technical Operations Senior Engineer

The Role:  It's an exciting time for us - Market Data collect, store and distribute financial data from over 250 exchanges globally in real time and we are at the early stages of our journey to moving functions and services that facilitate this to cloud.

You’ll be joining a team of four responsible for supporting APAC and select EMEA support functions of our legacy application stack and incoming new platforms. Reporting in to London management, you’ll be working closely with London based Ops and as directed by the London Team Lead. 

You will be responsible for monitoring the Market Data application stack and infrastructure, leveraging your skills to develop solutions for disparate technical challenges, while collaborating with other Morningstar teams and 3rd party vendors to investigate and address issues.

We need you to use your existing technical expertise to directly contribute to infrastructure and monitoring projects, including cloud migration initiatives. You'll have direct influence and contribution to the improvement of existing Ops tooling - the design and implementation of new tooling, automation and processes is also firmly within your remit.

It’s fantastic opportunity to join and grow with us as we incorporate new technologies into our application layer and deliver architecture transformations.

Place of Work:  This position is based in our Mumbai office.

Hours of Work:  You’ll be required to work 45hrs a week.  After an initial training period following London hours (11:30 – 20:30 IST), you will move to a two shift rotation which alternates on a monthly basis

Shift 1 - 22:30-07:30 IST (18:00-03:00 GMT/BST) Sun-Thu

Shift 2 - 07:00-16:00 IST (02:30-11:30 GMT/BST) Mon-Fri

You may also find shifts coincide with Public/Bank Holidays and occasional weekend work may also be necessary.

 Responsibilities:

• Work with your colleagues to provide seamless and excellent 1st and 2nd line support of detected issues across timezones and shifts, taking corrective action or escalating further as appropriate.
• Act as a point of technical escalation for junior members of the team. 
• Model best practice, act as a mentor and point of escalation in areas of your technical strengths
• Actively identify gaps in Ops monitoring and tooling, and work closely with the London Ops and/or  Dev teams to implement appropriate solutions, SOP’s and documentation. 
• Respond to both internal and external requests effectively and efficiently, ensuring they are resolved within a timely manner.
• Deploy, configure and test new software/updates to the Market Data application stack on behalf of Development teams. 
• Undertake such training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role

Requirements:

With the nature of the role, we’ve found that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire to identify and address underlying issues make a strong start.  In addition to this, we look for the following

• Excellent English communication skills.
• 5+ yrs experience in Technical Operations / SRE role
• Strong working knowledge of Windows Server flavours and Wintel hardware
• Knowledge of network stacks, protocols and technologies.
• Demonstrative competency in scripting with Powershell and/or Python
• Competency, and ideally expertise, with Cloud platforms, Automation and Enterprise monitoring tools such as AWS, GCP, Harness, Ansible, Splunk, New Relic
• Experience of working both independently and collaboratively in a fast paced, demanding IT environment with a strong focus on business outcomes.
• Comfortable with collaboration, open communication and reaching across functional borders.
• Any experience in the financial services industry is also a plus.

Morningstar is an equal opportunity employer.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.